Paige Potier
Houston
Summary
Detail-oriented professional with extensive experience in coordinating high-volume service requests and managing complex service cases. Demonstrates a strong ability to ensure data accuracy and maintain service standards, contributing to efficiency and customer satisfaction in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Service Delivery Administrative Coordinator
CenterPoint Energy
Houston
02.2022 - Current
- Process payments for construction projects with high accuracy and efficiency.
- Collaborate cross-functionally to resolve complex customer and service-related issues.
- Support high-volume workloads while meeting strict turnaround time and service-level expectations.
- Coordinate, assign, and track residential and commercial service projects.
- Coordinate service requests related to electric distribution projects ensuring timely completion.
- Monitor and maintain reports including Ensure service standards are met.
- Shadowed experienced professionals to gain insight into industry practices.
Associate Representative Credit
CenterPoint Energy
Houston
07.2018 - 02.2022
- Investigate and resolve fraudulent account activity, protecting company revenue and customer integrity.
- Process and reconcile payments for bankruptcy and energy assistance accounts.
- Prioritize and process high-volume correspondence, maintaining consistency efficiently.
- Manage residential and commercial bad debt portfolios, supporting recovery and risk mitigation efforts.
Customer Service Representative
CenterPoint Energy
Houston
09.2016 - 07.2018
- Managed Commercial/Residential Gas applications, billing, and service orders.
- Created ESID numbers, reported emergencies, mapping and assisted with field orders.
- Contributed to call center improvements by assisting with training, coaching and quality initiatives.
Skills
- Dispatch coordination
- Service reliability and issue resolution
- Proficiency in SAP and CRM
- Case management and documentation
- Problem solving and critical thinking
- Time management
- Customer relationship management
- Report preparation
Timeline
Service Delivery Administrative Coordinator
CenterPoint Energy
02.2022 - Current
Associate Representative Credit
CenterPoint Energy
07.2018 - 02.2022
Customer Service Representative
CenterPoint Energy
09.2016 - 07.2018