Summary
Overview
Work History
Skills
References
Timeline
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Paige Remer

Maplewood,Minnesota

Summary

Dedicated Customer Service Specialist with expertise in prioritizing and multitasking in a fast-paced environment. Demonstrated ability to maintain professionalism and composure in high-stress situations. Committed to delivering top-notch service and cultivating positive customer experiences. Collaborative team player dedicated to achieving personal and business objectives.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

ACE COPIER SERVICE
Maplewood, MN
06.2014 - Current
  • Established a structured filing system for quick record retrieval.
  • Handle thorough documentation tasks with precision.
  • Process invoices, payments, and financial reports promptly.
  • Enter data into spreadsheets using Microsoft Excel or other similar programs.
  • Update contact lists regularly when changes occur in employee status or contact information.

Intake Specialist

Adapt Health
Hybrid- WFH/St.Paul,MN
10.2023 - 04.2024
  • Demonstrated expertise in customer service, by developing strong relationships with clients to ensure their satisfaction throughout the intake process
  • Maintained accurate records of client information and updated databases accordingly
  • Added to case information with dates of service, diagnosis or procedure codes and facility and doctor information.
  • Assessed patient needs through review of medical records and interviews with patients and their families.

Certified Pharmacy Technician

Costco Wholesale
Woodbury, MN
08.2022 - 10.2023
  • Showcased exceptional customer service skills while addressing inquiries.
  • Processed insurance claims and payments for medications
  • Facilitated the process of new medication orders and prescription refills for medical practitioners.

Senior Certified Pharmacy Technician

Walgreens
Woodbury, MN
07.2017 - 08.2022
  • Checked prescriptions for accuracy and completeness.
  • Checked incoming shipments against purchase orders to ensure accuracy of received items
  • Handled customer transactions with speed and accuracy on cash registers.

Telephone Banker

US Bank
Saint Paul, MN
03.2013 - 04.2014
  • Resolved complex customer issues efficiently and with professionalism.
  • Identified opportunities for cross-selling additional products or services based on customer needs.
  • Handled account maintenance tasks such as address updates and PIN resets.

Skills

  • Exceptional Customer Service
  • Intake Assessment
  • Data entry (5 years)
  • Attention to Detail
  • Empathy and Compassion
  • Prioritization Skills
  • Product Knowledge
  • Call center experience
  • Effective Reasoning Abilities
  • PC proficient
  • 10-key proficiency
  • Customer and client relations

References

References available upon request.

Timeline

Intake Specialist

Adapt Health
10.2023 - 04.2024

Certified Pharmacy Technician

Costco Wholesale
08.2022 - 10.2023

Senior Certified Pharmacy Technician

Walgreens
07.2017 - 08.2022

Administrative Assistant

ACE COPIER SERVICE
06.2014 - Current

Telephone Banker

US Bank
03.2013 - 04.2014

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Paige Remer