Paige Russell
Ephrata,PA
Summary
Authorized to work in the US for any employer
Overview
10
10
years of professional experience
Work History
Tattoo Artist
Adorned Tattoos
04.2022 - 07.2023
- Created custom tattoo designs for customers.
- Kept areas neat and clean and equipment sanitized.
- Applied permanent tattoos using indelible, non-toxic ink.
- Utilized photographs and sketches from customers to develop ideas.
- Grew client base by marketing services.
- Maintained schedule and kept appointment times.
- Performed clean, high-quality work at all times.
- Accepted and processed customer payments.
- Anticipated design issues and proved to be proactive in developing effective solutions.
Client Service Representative
Willow Run Veterinary Clinic
12.2017 - 06.2021
- Update and file patient charts
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Enter data into a computerized billing program
- Process credit card payments and prepare bank deposits
- Retrieve prescriptions
- Assist with pet supply purchases such as pet food, supplements, and grooming items
- Maintain the cleanliness of the waiting room
- Process microchip orders and registering patient microchips
- Admitting and discharging patients in the hospital/treatment area.
Optometric Technician
Dr. Leslie Miller
06.2017 - 12.2017
- Providing customer service in person and over the phone
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Obtaining insurance authorizations
- Scanning important patient documents
- Sanitizing and caring for eye care machinery
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Teaching patients how to clean, apply, and extract contact lenses
- Performing dilation, retinal imaging, visual field screenings and topographies, utilizing a optical coherence tomography machine, pachymetry machine, and tear osmolarity tests on patients, using a manual lensometer
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Optometric Technician
J.H. Broaddus and Associates
10.2016 - 06.2017
- Providing customer service in person and over the phone
- Walking patients through the pre-screening process
- Handling and cleaning eye care machinery
- Submitting insurance claims
- Making and confirming appointments
- Assisting the optometrist in contact lens fittings
- Processing contact lens orders
- Performing dilation or retinal imaging on patients
- Handling payments
- Keeping up with routine maintenance at the office.
Server
Buffalo Wild Wings
05.2016 - 10.2016
- Providing customer service, taking orders, upselling products, serving meals and beverages (alcohol included), washing dishes, using restaurant computer software, handling money, sweeping and mopping floors.
Sales Associate
Spencer's
11.2015 - 05.2016
- Providing customer service, organizing and cleaning the sales floor, changing floor fixtures and displays, folding and hanging clothing, assisting customers at the register as well as on the floor, answering the phone, promoting sales and push items, handling money, training to be a supervisor, etc
- Server
customer service
Mellow Mushroom Pizza Bakers
08.2014 - 10.2015
- Taking orders, upselling products, serving meals and beverages (alcohol included), washing dishes, using restaurant computer software, handling money, using chemicals and degreasers to clean the bathrooms, dish tank, service station, to go station, tables, chairs, kitchen line, lights, etc., sweeping and mopping floors.
Sales Associate
Kohl's Department Store
07.2013 - 08.2014
- Providing customer service, cleaning and organizing fitting rooms in all departments, organizing the floor in all departments, changing floor fixtures, folding and hanging clothing, putting new product out from the morning truck, changing the clothing on mannequins, assisting customers at the register as well as in departments, handling money, opening Kohl's credit cards to customers, and answering department calls.
Education
Veterinary Technician Program
Animal Behavior
No Degree - Early Childhood Education
Miami University
Hamilton, OH2015
Skills
- Work Schedule Development
- Protective Equipment Knowledge
- Sanitizing Requirements
- Customer Relations
- Proofreading
- Business Development Understanding
- Schedule Mastery
- Computer Proficiency
Timeline
Tattoo Artist
Adorned Tattoos
04.2022 - 07.2023
Client Service Representative
Willow Run Veterinary Clinic
12.2017 - 06.2021
Optometric Technician
Dr. Leslie Miller
06.2017 - 12.2017
Optometric Technician
J.H. Broaddus and Associates
10.2016 - 06.2017
Server
Buffalo Wild Wings
05.2016 - 10.2016
Sales Associate
Spencer's
11.2015 - 05.2016
customer service
Mellow Mushroom Pizza Bakers
08.2014 - 10.2015
Sales Associate
Kohl's Department Store
07.2013 - 08.2014
Veterinary Technician Program
Animal Behavior
No Degree - Early Childhood Education
Miami University
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