Paige Schanely
Oley,PA
Summary
Intrinsically motivated student with a friendly and upbeat personality. Trained in POS systems and customer service with the ability to memorize orders once familiar with a menu.
Overview
3
3
years of professional experience
Work History
Waitress
Crossroads Family Restaurant
03.2021 - 10.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Customer Service Associate
Wawa
05.2022 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Delivered prompt service to prioritize customer needs.
Education
No Degree - Medical Laboratory Technology
RACC
Reading, PA06.2025
High School Diploma -
Oley Valley Senior High School
Oley, PA06.2022
Skills
- Customer Service
- Safe Food Handling
- Guest Relations Management
- Order Accuracy
- Continuous Learning
- Payment Processing
- Sales Expertise
- Team Collaboration
- Daily Specials Memorization
- Complaint Resolution
- Critical Thinking
- Interpersonal Skills
Timeline
Customer Service Associate
Wawa
05.2022 - 08.2022
Waitress
Crossroads Family Restaurant
03.2021 - 10.2023
No Degree - Medical Laboratory Technology
RACC
High School Diploma -
Oley Valley Senior High School
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