Paige Sheffield
Jacksonville,FL
Summary
Accomplished hospitality professional with 10+ years of experience in customer service and food service roles across various settings. Proven track record in enhancing guest experiences through effective team leadership, streamlined operations, and exceptional service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Packer Associate
Amazon
Jacksonville, FL
11.2025 - Current
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
Cashier/Sales Associate
GATE Petroleum
Jacksonville, FL
04.2025 - 11.2025
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sales
Food Service - Associate
SSA Group
Jacksonville, FL
09.2024 - 03.2025
- Prepared and served food and beverages to customers in a timely and efficient manner
- Maintained cleanliness and sanitation standards in the kitchen, dining area, and food preparation areas
- Collaborated with team members to ensure smooth operation of the kitchen during busy periods
- Operated cash registers accurately for order processing and payment transactions
- Cleaned workstations before, during, and after each shift to maintain a clean working environment
- Managed multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment
Food Service Worker
HMSHost
Jacksonville, FL
03.2024 - 08.2024
- Followed proper food handling procedures to ensure safety and quality of products
- Provided excellent customer service by addressing customer inquiries, concerns, and special requests
- Operated cash registers accurately for order processing and payment transactions
- Assisted in training new employees on food preparation techniques, safety protocols, and customer service standards
- Managed multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment
- Maintained knowledge of menu items including ingredients used for accurate communication with customers
Travel Consultant
American Express
Jacksonville, FL
07.2023 - 08.2023
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Developed targeted marketing campaigns to attract new clientele and promote special offers or seasonal deals.
Front Desk Agent/guest Services
Crestline Hotels & Resorts
Jacksonville, FL
05.2021 - 07.2022
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
Server/bartender
Red Lobster
Jacksonville, FL
06.2018 - 08.2021
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Hostess/server/cashier
Buffalo Wild Wings
Jacksonville, FL
08.2014 - 04.2018
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
Food Service Worker
IKEA
Jacksonville, FL
08.2017 - 01.2018
- Participated in regular trainings to stay current on industry best practices and trends.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Learned other teammates' work tasks to train as backup.
Education
High school diploma -
Gainesville Job Corps Center
Gainesville, FL08.2014
Skills
- Bartending
- Problem Solving
- Leadership
- Customer Service
- Guest Services
- Windows
- Aloha POS
- SharePoint
- POS
- OPERA
Certification
- Food Handler Certification
- ServSafe
Timeline
Packer Associate
Amazon
11.2025 - Current
Cashier/Sales Associate
GATE Petroleum
04.2025 - 11.2025
Food Service - Associate
SSA Group
09.2024 - 03.2025
Food Service Worker
HMSHost
03.2024 - 08.2024
Travel Consultant
American Express
07.2023 - 08.2023
Front Desk Agent/guest Services
Crestline Hotels & Resorts
05.2021 - 07.2022
Server/bartender
Red Lobster
06.2018 - 08.2021
Food Service Worker
IKEA
08.2017 - 01.2018
Hostess/server/cashier
Buffalo Wild Wings
08.2014 - 04.2018
High school diploma -
Gainesville Job Corps Center