Paige Shelton
Long Beach,CA
Summary
Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
9
9
years of professional experience
Work History
Client Support Team Lead
American Central Payment Services
07.2022 - Current
- Maintained professional, organized, and safe environment for employees and patrons while managing a team of 20 employees.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved customer problems and complaints.
- Cross-trained existing employees to maximize team agility and performance.
- Handled monetary transactions and maintained sales and payments records accurately.
- Maximized performance by monitoring daily activities and mentoring team members.
- Assisted with onboarding new clients and employees and securing paperwork completion.
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
RECORDS OPERATIONS LEAD
ESR
06.2019 - 11.2022
- Supervised a team of 10 records associates, improving processing efficiency by 25% through targeted training and workflow optimization.
- Managed a database of over 50,000 records, ensuring compliance with privacy regulations and reducing data entry errors by 30%.
- Collaborated with IT to implement a new document management system, increasing retrieval speed by 40%.
- Analyzed and optimized records operations, implementing data-driven strategies that improved accuracy and compliance.
- Provided guidance and support to team members, fostering a collaborative environment and professional growth.
Administrative Assistant/Recruiting Coordinator
Family Matters In Home Care
11.2016 - 06.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Reached out to qualified referral candidates to obtain applications.
- Operated and maintained applicant tracking and candidate management systems.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
Education
Associate of Arts - Business Administration
Long Beach City College
Long Beach, CA12-2025
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Frederick Douglass Academy
06.2011
Skills
- Time Management
- Scheduling appointments
- Communication
- Problem Solving
- Empathy
- Cash handling
Languages
American Sign Language
Full Professional
Timeline
Client Support Team Lead
American Central Payment Services
07.2022 - Current
RECORDS OPERATIONS LEAD
ESR
06.2019 - 11.2022
Administrative Assistant/Recruiting Coordinator
Family Matters In Home Care
11.2016 - 06.2019
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Frederick Douglass Academy
Associate of Arts - Business Administration
Long Beach City College
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