Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
9
9
years of professional experience
Work History
Client Support Team Lead
American Central Payment Services
07.2022 - Current
Maintained professional, organized, and safe environment for employees and patrons while managing a team of 20 employees.
Developed and maintained relationships with customers and suppliers through account development.
Resolved customer problems and complaints.
Cross-trained existing employees to maximize team agility and performance.
Handled monetary transactions and maintained sales and payments records accurately.
Maximized performance by monitoring daily activities and mentoring team members.
Assisted with onboarding new clients and employees and securing paperwork completion.
Managed and motivated employees to be productive and engaged in work.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
RECORDS OPERATIONS LEAD
ESR
06.2019 - 11.2022
Supervised a team of 10 records associates, improving processing efficiency by 25% through targeted training and workflow optimization.
Managed a database of over 50,000 records, ensuring compliance with privacy regulations and reducing data entry errors by 30%.
Collaborated with IT to implement a new document management system, increasing retrieval speed by 40%.
Analyzed and optimized records operations, implementing data-driven strategies that improved accuracy and compliance.
Provided guidance and support to team members, fostering a collaborative environment and professional growth.
Administrative Assistant/Recruiting Coordinator
Family Matters In Home Care
11.2016 - 06.2019
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained inventory of office supplies and placed orders.
Transcribed and organized information to assist in preparing speeches and presentations.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Reached out to qualified referral candidates to obtain applications.
Operated and maintained applicant tracking and candidate management systems.
Generated and analyzed reports to monitor employee engagement and attrition trends.
Client Support Team Lead at Educational Technology Quipper Philippines, Inc.Client Support Team Lead at Educational Technology Quipper Philippines, Inc.
<ul><li>I done my personal support worker placement in long term. There I maintained a good communication with my clients and my observation skills makes me unique in my job. I gain an experience in working with the old people, dementia patients, and palliative care patient.</li><li>It is really one the best time where I learned to correct my mistakes and, I updated my knowledge in many ways. I worked in a team where we get enough training from the experienced Senior Personal Support Workers.</li><li>Participated in team meetings to discuss patient status and plan for future care needs.</li><li>Encouraged client independence through teaching self-care activities such as eating, grooming and mobility exercises.</li><li>Personal support worker (student placement)</li></ul> at King nursing home LTD<ul><li>I done my personal support worker placement in long term. There I maintained a good communication with my clients and my observation skills makes me unique in my job. I gain an experience in working with the old people, dementia patients, and palliative care patient.</li><li>It is really one the best time where I learned to correct my mistakes and, I updated my knowledge in many ways. I worked in a team where we get enough training from the experienced Senior Personal Support Workers.</li><li>Participated in team meetings to discuss patient status and plan for future care needs.</li><li>Encouraged client independence through teaching self-care activities such as eating, grooming and mobility exercises.</li><li>Personal support worker (student placement)</li></ul> at King nursing home LTD
<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC