Paige Smith
Eagles Mere,PA
Summary
VISIONARY!
Business-minded and Service-oriented professional, focused on delivering exceptional customer experiences to drive consistent revenue growth. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Recognized for exemplary customer service and team collaboration. An outstanding ability of tackling any job task with gusto and precision, while demonstrating positive attitude and readiness to adapt to different situations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
The Riverstone Inn & Wildfire Grille and Tap Room
Towanda , PA
2022.02 - 2022.11
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with local health department regulations regarding food safety standards.
General Manager
Hampton Inn By Hilton
Williamsport , PA
2018.09 - 2022.05
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Conducted regular meetings with senior management team to review progress against established objectives.
Front of House Manager
The Park Hotel and Brewery
Canton , PA
2016.06 - 2019.12
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Monitored dining room cleanliness and tidiness at all times.
- Provided support to servers when needed during busy periods or peak hours.
- Checked quality of food before it was served to customers.
Project Manager
Kingdom Inc/Kingdom Treasures
Mansfield , PA
2011.04 - 2015.10
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Planned and hosted various training and marketing events, hosted and speaker of various virtual and onsite product launches, display work on site and , copywriting, marketing.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
Sales Manager/Seamstress/Buyer
Spring Creek Bridal Collections
Troy , PA
2005.04 - 2010.11
- Identified and developed new markets for products or services.
- Created and presented monthly reports to management on sales performance.
- Participated in industry trade shows and conferences while purchasing Winter and Summer bridal lines.
- Established relationships with key clients, while maintaining existing customer base while doing fittings, alterations, and tuxedo rentals.
Education
Bachelor of Science - Hospitality Management
Youngstown Virtual Academy
Youngstown, OH2015-04
Skills
- Account Management
- Operations Oversight
- Business Administration
- Customer Relationship Management
Affiliations
- Community leader in Civics as Borough Council Member having chaired and ran the Community Pool and Park, and chaired the Police and Fire Departments. Chosen by my peers to serve as Vice President.
- Coordintaed, hosted/speaker for large networking church events for a Tri-County Church Leaders Network.
Certification
- C.H.A Certified Hotel Adminstrator
- Hilton Certified as General Manager/Director Of Sales/Assistant General Manager
- Operating knowledge of Fosse, SalesForce, OnQ, Micros, Opera, Oracle, TOAST, Clover
Timeline
General Manager
The Riverstone Inn & Wildfire Grille and Tap Room
2022.02 - 2022.11
General Manager
Hampton Inn By Hilton
2018.09 - 2022.05
Front of House Manager
The Park Hotel and Brewery
2016.06 - 2019.12
Project Manager
Kingdom Inc/Kingdom Treasures
2011.04 - 2015.10
Sales Manager/Seamstress/Buyer
Spring Creek Bridal Collections
2005.04 - 2010.11
Bachelor of Science - Hospitality Management
Youngstown Virtual Academy
- C.H.A Certified Hotel Adminstrator
- Hilton Certified as General Manager/Director Of Sales/Assistant General Manager
- Operating knowledge of Fosse, SalesForce, OnQ, Micros, Opera, Oracle, TOAST, Clover
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