Overview
Work History
Education
Skills
Timeline
Generic

Paige Stewart

Springfield,IL

Overview

7
7
years of professional experience

Work History

Field Service Engineer

Hemmersbach
08.2023 - 08.2024
  • Installed and repair printers , desktops and laptop hardware equipment.
  • Scheduled service calls according to customer location and urgency of need.
  • Efficient with HP and Lenovo product repair procedures.
  • Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
  • Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
  • Investigated hardware product issues involving materials and software and remedy a solutions.
  • 90% driving involved.
  • Submit reports for visit documentation of service repair performed , customer satisfaction.
  • Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Field Engineer

TEK Systems, General Dynamics IT
05.2023 - 08.2024
  • Generated reports for customer service issues and repair records.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Updated and maintained assigned machines per manufacturer specifications.
  • Scheduled service calls according to customer location and urgency of need.
  • Repair or replace defective hardware.
  • Research devices repair procedures.

Help Desk Support Specialist

Computer Banc
10.2022 - 05.2023
  • Responded to inquiries by phone, email and walk-up requests.
  • Walked user through series of steps to determine problem and implement likely solution.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Maintained inventory of cell phones, laptops and peripheral equipment.
  • Oversaw installations of new technology and new personnel training.

RBT

Hope Autism Clinic
10.2018 - 08.2022
  • Used Catalyst and Central Reach to document patient information, progress notes, and treatment plans.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Supported client using principles of applied behavior analysis.

Sales Associate

Sam's Club
01.2018 - 10.2018
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers complete purchases, locate items, and join reward programs.

Medical Assistant Student

Siu School Of Medicine
08.2017 - 05.2018
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.

Education

No Degree -

Midwest Technical Institute
Springfield, IL
05.2018

High School Diploma -

Lanphier High School
06.2017

Skills

  • Computer software repair
  • Service Documentation
  • Customer Service Management
  • On-Site Support
  • Equipment installation and repair
  • Work Order Management
  • Technical Support
  • Customer Service
  • Remote Support
  • Documentation
  • Preventive Maintenance
  • Hardware Installation
  • Troubleshooting and repair

Timeline

Field Service Engineer

Hemmersbach
08.2023 - 08.2024

Field Engineer

TEK Systems, General Dynamics IT
05.2023 - 08.2024

Help Desk Support Specialist

Computer Banc
10.2022 - 05.2023

RBT

Hope Autism Clinic
10.2018 - 08.2022

Sales Associate

Sam's Club
01.2018 - 10.2018

Medical Assistant Student

Siu School Of Medicine
08.2017 - 05.2018

No Degree -

Midwest Technical Institute

High School Diploma -

Lanphier High School

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Paige Stewart