Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Paige Sumner
Chattanooga,TN
Summary
Overview
12
years of professional experience
Work History
Play Wash Stay
Assistant Manager
04.2022 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Front Runner Athletics
Assistant Store Manager
06.2014 - 07.2015
Job overview
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Rotated merchandise and displays to feature new products and promotions
- Analyzed and interpreted store trends with RICS to facilitate planning
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Supervised guests at front counter, answering questions regarding products.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
MRI - Marketing Representatives Inc
Administrative Assistant
12.2011 - 03.2014
Job overview
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Delivered and routed business correspondence to correct departments and staff members
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review to expedite movement through CEO's office
- Prepared documents, drafted plans & orchestrated registration for annual Home A/V & Car audio shows
- Maintained filing for 'AP/AR' & 'Shipping/Receiving'.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Bristol Adult EducationBristol, CT
GED
06.2012
University Overview
Skills
- Goals and Performance
- Staff Supervision, Training and Development
- Store Management
- Sales and Marketing
- Order management
- Customer and client relations
- Multi-line phone proficiency
- Office management
- Team Bonding and Motivation
- Social media knowledge
- Relationship building
- Time management
- Money Handling
- Recruiting and interviewing
- Employee Performance Evaluations
Co-Ed Softball
Co-Ed Softball
Competitive fast-pitch softball throughout high school - now playing competitive softball leagues throughout the South.
Timeline
Assistant Manager
Play Wash Stay
04.2022 - Current
Assistant Store Manager
Front Runner Athletics
06.2014 - 07.2015
Administrative Assistant
MRI - Marketing Representatives Inc
12.2011 - 03.2014
Bristol Adult Education
GED
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