Paige Thomas
Mason,MI
Summary
Personable Head Bartender with 2 years of experience working in high traffic venues. Collaborative leader, establishing functional teams through relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate customer needs. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Results-driven Owner Assistant with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
6
6
years of professional experience
Work History
Bartender/Manager
Charlie Bar And Grill
04.2022 - 12.2023
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Streamlined bar operations for increased efficiency by implementing new inventory management systems.
- Increased overall revenue with creative drink promotions and themed events.
- Improved staff performance through comprehensive training programs and regular feedback sessions.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
- Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
Assistant Owner
Mudman Drywall
02.2019 - 01.2022
- Improved operational efficiency by streamlining processes and implementing effective organizational systems.
- Assisted in boosting overall company revenue through strategic marketing initiatives and targeted advertising campaigns.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues efficiently, resulting in increased customer retention rates.
- Contributed to the development of a positive work culture by fostering strong communication among team members, which led to improved employee morale and productivity.
- Coordinated scheduling for staff members to ensure optimal workload distribution and successful project completion within deadlines.
- Managed financial aspects of the business, including budgeting, invoicing, and expense tracking, leading to more accurate financial forecasting and cost-saving measures.
- Analyzed sales data to identify potential growth areas, highlighting these opportunities for further exploration during business planning sessions with the owner.
- Maintained compliance with industry regulations and company policies, ensuring all documentation was up-to-date and accessible for necessary personnel.
- Participated in the hiring process, conducting interviews and assisting in the selection of qualified candidates who would contribute positively to the company culture.
- Supported owner by handling various administrative tasks, such as managing correspondence and maintaining accurate records of important documents.
- Assisted in creating a positive brand image by consistently delivering exceptional customer experiences, resulting in increased customer loyalty and word-of-mouth referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared annual budgets with controls to prevent overages.
Leasing's Agent
S & S Asset Management
03.2018 - 02.2019
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Enhanced community visibility through strategic marketing initiatives, including online advertisements and open house events.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
- Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Organized community events to foster a positive living environment and increase resident retention rates.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Assisted property managers in budget development, financial reporting, and expense tracking to optimize operational costs.
Education
High School Diploma -
Mason High School
Mason, MI06.2018
Skills
- POS system operation
- Customer service excellence
- Workplace safety
- Sales promotion
- Budget Administration
- Business Management
- Labor Relations
- Business Development
- Staff Management
- Consulting
Timeline
Bartender/Manager
Charlie Bar And Grill
04.2022 - 12.2023
Assistant Owner
Mudman Drywall
02.2019 - 01.2022
Leasing's Agent
S & S Asset Management
03.2018 - 02.2019
High School Diploma -
Mason High School
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