Paige Thorne
Hewitt,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Order Management Representative
Google Nest
01.2016 - 05.2018
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments
- Sent emails to communicate order status and informed customers of back-orders or shipping delays
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics
- Maintained knowledge of new product offerings and changes for order provisioning processes.
Virtual Online Setup Specialist
Apple With Volt Workforce Solutions
07.2015 - 11.2015
- Served Apple customers with first-of-its-kind Personal Setup sessions
- Assisted customers with inner workings of Apple iOS devices, showcasing all features of the Apple products
- Helped customers migrate to Apple
- Participated in a cross-functional team, trained on a special Quality Assurance project
- Evaluated specialist across the United States on call quality and protocol.
Lab Technician
Austin Footworks
03.2015 - 07.2015
- Customer appointments scheduling and patient in-take
- Assisted with lab fabrication duties, as directed
- Logged patient information and recorded results into system
- Performed data entry and completed proper paperwork
- Selected materials and made cast measurements, model modifications, and layouts.
Field Marketing/Crew Leader
Clif Bar & Co
03.2011 - 03.2015
- Served as Brand Ambassador; responsible for creating an educational and fun customer service experience
- Engaged public sporting expos, conferences, and unique events around the State of Texas
- Staged and presented booths and product in an attractive manner
- Recorded and analyzed consumer feedback, competitor behavior and trends, and reported analyzed efforts to the Field Marketing Manager.
Lab Technician
Foot Pain Relief Store
02.2014 - 01.2015
- Assist the Pedorthist with fabrication activities and fitting
- Customer appointment scheduling and patient in-take
- Billing and claims processing.
Education
Bachelor of Science Kinesiology - Sports Management
Texas A&M University College Station
Associate of Arts - Liberal Arts And General Studies
McLennan Community College
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Texas A&M University
1999
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McLennan Community College
1996
Graduate - undefined
National Junior College, McLennan Community College
1996
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National
1996
Skills
- Strong Communication Skills
- Friendly Outgoing Personality
- Driven to Satisfy Customers
- Good Working Knowledge of Computers including
- Microsoft Office, Mac and PC Platforms
- Touch-Type 45 WPM
Timeline
Order Management Representative
Google Nest
01.2016 - 05.2018
Virtual Online Setup Specialist
Apple With Volt Workforce Solutions
07.2015 - 11.2015
Lab Technician
Austin Footworks
03.2015 - 07.2015
Lab Technician
Foot Pain Relief Store
02.2014 - 01.2015
Field Marketing/Crew Leader
Clif Bar & Co
03.2011 - 03.2015
Bachelor of Science Kinesiology - Sports Management
Texas A&M University College Station
Associate of Arts - Liberal Arts And General Studies
McLennan Community College
undefined
Texas A&M University
undefined
McLennan Community College
Graduate - undefined
National Junior College, McLennan Community College
undefined
National
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