Chanel De La Cruz
Passaic,NJ
Summary
Operations professional with solid background in optimizing order workflows and improving operational efficiency. Recognized for strong focus on team collaboration and achieving results in dynamic environments. Reliable and adaptable, with expertise in order tracking and customer communication.
Overview
1
1
Language
17
17
years of professional experience
Work History
Order Management Representative
Takasago International Corp
ROCKLEIGH NJ
10.2022 - Current
- Managed order processing workflows to ensure timely delivery and customer satisfaction.
- Coordinated cross-functional communication between sales, logistics, and production teams.
- Analyzed order discrepancies and implemented corrective actions to enhance accuracy.
- Developed and maintained documentation for order management procedures and best practices.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Collaborated with finance teams for timely payment processing and accurate financial reporting.
- Minimized discrepancies in invoicing by closely reviewing all documentation before submission to customers or vendors.
- Reviewed order terms and conditions with customers to comply with company policy.
- Handled customer credit applications and partnered with credit manager for approval and account setup.
- Input order information into system and updated customer accounts to document and track customer orders.
Purchasing Assistant
Prisco Inc
Newark, NJ
03.2022 - 09.2022
- Processed incoming purchase orders to ensure timely fulfillment
- Managed vendor relationships to support supply chain efficiency
- Converted transaction data from paper to digital format using internal computer system
- Managed procurement processes to ensure timely delivery of materials and supplies.
- Collaborated with vendors to negotiate pricing and terms for optimal purchasing agreements.
- Analyzed inventory levels to maintain adequate stock and minimize shortages.
- Processed purchase orders accurately, ensuring compliance with company policies.
Purchasing Associate/Inventory Control and Accounting
June Jacobs Labs, LLC
Moonachie, NJ
09.2009 - 05.2019
- Placed orders for raw materials and supplies via mail or phone to maintain inventory levels
- Tracked orders coming from overseas to ensure timely delivery and followed up with vendors to get tracking information/deliveries.
- Placed raw materials and supplies orders by mail or phone
- Communicated via email or phone requesting paperwork from vendors
- Followed up with vendor for open orders
- Managed overseas raw material shipments, ensuring compliance with customs documentation requirements
- Generated pricing quotes for clients based on their specific orders and requirements. based on orders and needs
- Tracked overseas orders to ensure timely delivery, following up with vendors for tracking information and delivery updates
- Reviewed Excel files to track raw material expiration dates, products needing to be ordered, and forecasted production demands
Front Desk
AMF Wallington Lanes
Wallington, NJ
10.2014 - 05.2016
- Greeted customers upon arrival, delivering information about services to enhance their experience
- Attentive customer care
- Delivered customer care with a focus on understanding and resolving issues effectively.
- Resolved customer complaints proactively, ensuring swift resolution and positive outcomes
- Executed basic bookkeeping tasks by maintaining accurate financial records and processing transactions., filling and clerical duties
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
Business Administration
Passaic County Community College
01-2021
Skills
- Order process management
- Invoicing and billing
- Forecast
- Software proficiency
- Inventory management
- Customer service
- MS Excel
- Multilingual communication
- Project prioritization
- Time Management skills
- Team player, Possess strong work ethic, and adaptable
- ERP systems
- International shipping
- Commercial invoices
- Releasing orders
Languages
Bilingual fluency in both English and Spanish
Timeline
Order Management Representative
Takasago International Corp
10.2022 - Current
Purchasing Assistant
Prisco Inc
03.2022 - 09.2022
Front Desk
AMF Wallington Lanes
10.2014 - 05.2016
Purchasing Associate/Inventory Control and Accounting
June Jacobs Labs, LLC
09.2009 - 05.2019
Business Administration
Passaic County Community College