Kimalyn McCauley
Indianapolis,IN
Summary
Accomplished Order Management Representative with a proven track record at Allegion, enhancing data entry efficiency by 35% and training over 40 associates. Expert in CRM software and adept at telephone communication, I excel in transforming customer service standards and streamlining operational procedures.
Overview
13
13
years of professional experience
Work History
Order Management Representative 3
Allegion
11.2017 - 09.2024
- Processed customer orders in line with established policies and procedures.
- Successfully completed training in multiple Indy Brands; LCN, VD, Fast Track/Proexpress and Accessories. To better serve our customers.
- Trained 40 new associates in company practices and the order entry process and material.
- Prioritized work load for the day
- Collaborated with the Team leads and IT team to improve the data entry process and system layout, resulting in a 35% efficiency increase.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Provided assistance for trainees who had questions
- Assisted in communicating process changes to our team
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
Order Management Representative 1
Allegion
03.2017 - 11.2017
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Processed customer orders in line with established policies and procedures.
- Communicated with customers to address order inquiries, changes and cancellations.
- Input order information into system and updated customer accounts to document and track customer orders.
Insurance Verification Specialist
Surgical Care Affiliates Inc.
06.2014 - 07.2016
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Updated patient records with accurate, current insurance policy information.
- Conducted patient intake interviews, recording and documenting relevant information.
Data Entry Clerk
Roche Diagnostics Corporation
01.2014 - 05.2014
- Completed data entry tasks with accuracy and efficiency.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified accuracy of data entered into system to produce error-free reports.
Credentialing Specialist
First Advantage
05.2013 - 11.2013
- Received and evaluated applications to look for missing and inaccurate information.
- Maintained client files
- Ensure all documents were up to date and valid
Front Office Assistant / Care Connect Team
Community Hospital Network
01.2012 - 12.2012
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Proficient in Epic, Nex Gen and Logician software
- Trained and supervised employees on office policies and procedures.
Education
Associate of Applied Science - Medical Billing And Coding
MedTech College
Indianapolis, INSkills
- Order process management
- CRM Software
- Data entry skills
- Insurance Verification
- Telephone and email communication skills
- ICD-10 and CPT knowledge
- Medical Terminology
- Proficient in MS Office: Word, Excel and Outlook
- Proficient in Epic, Nex Gen, Logician, Cerner, HST, CRM, AS400 Power BI, Citrix Workspace and Kofax Total Agility
Affiliations
- Member of AAPC Association
Timeline
Order Management Representative 3
Allegion
11.2017 - 09.2024
Order Management Representative 1
Allegion
03.2017 - 11.2017
Insurance Verification Specialist
Surgical Care Affiliates Inc.
06.2014 - 07.2016
Data Entry Clerk
Roche Diagnostics Corporation
01.2014 - 05.2014
Credentialing Specialist
First Advantage
05.2013 - 11.2013
Front Office Assistant / Care Connect Team
Community Hospital Network
01.2012 - 12.2012
Associate of Applied Science - Medical Billing And Coding
MedTech College
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