KIMA MOORE
Guntown,MS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/WFH [Temp]
Conduent
09.2021 - 03.2022
- Updated account information to maintain customer records.
- Increased available products and services to customers during service, account management, and order calls.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted available products and services to customers during service, account management, and order calls.
CUSTOMER SERVICE
HARRISON CONSTRUCTION
04.2019 - 08.2020
- Created and maintained customer service policies and procedures, contributing to improved customer retention.
- Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
- Followed up with customers about resolved issues to maintain high standards of customer service.
CUSTOMER SERVICE AND PAINTING
TYLERS PAINTING SEVICE
01.2018 - 01.2019
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed painter's directions for product application and site cleanup.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
Education
Some College (No Degree) - Business Administration And Management
Itawamba ICC
Tupelo, MSCERTIFICATE - Pharmacy Tech Graduated
Itawamba ICC
Tupelo, MS05.2021
High School Diploma -
Mooreville High School
Mooreville, MS05.2016
Skills
- Accurate Money Handling
- Phone Inquires
- Making Appointments
- Microsoft Word
- Documenting Calls
Timeline
Customer Service Representative/WFH [Temp]
Conduent
09.2021 - 03.2022
CUSTOMER SERVICE
HARRISON CONSTRUCTION
04.2019 - 08.2020
CUSTOMER SERVICE AND PAINTING
TYLERS PAINTING SEVICE
01.2018 - 01.2019
Some College (No Degree) - Business Administration And Management
Itawamba ICC
CERTIFICATE - Pharmacy Tech Graduated
Itawamba ICC
High School Diploma -
Mooreville High School
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