Paige Walker
Normal,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Manager
Buffalo Wild Wings
02.2023 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Developed detailed plans based on broad guidance and direction.
General Manager
The Ultimate Tan
06.2022 - 01.2023
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Server/Bartender
Buffalo Wild Wings
10.2021 - 02.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Excel High School
Plymouth, MN02.2020
Certification
Serv Safe Certified
Basset Certified
Timeline
Service Manager
Buffalo Wild Wings
02.2023 - Current
General Manager
The Ultimate Tan
06.2022 - 01.2023
Server/Bartender
Buffalo Wild Wings
10.2021 - 02.2022
High School Diploma -
Excel High School
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