Paige Williams
Killeen,TX
Summary
Driven CNA and Customer Service Representative with a proven track record at Visiting Angels Home Care, enhancing patient satisfaction through compassionate care and effective communication. Skilled in managing high-stress situations, demonstrating empathy, and promoting healthcare ethics. Achieved increased loyalty and repeat business by resolving customer complaints with empathy and efficiency.
Overview
4
4
years of professional experience
Work History
CNA
Visiting Angels Home Care
Temple, TX
08.2022 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Representative
Teleperformance
Salt Lake City, UT
07.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Ellison High School
Killeen, TX06.2020
Skills
- Patient Care
- Compassion and Empathy
- Communication
- Healthcare ethics
- Active Listening
- Follow-up skills
Timeline
CNA
Visiting Angels Home Care
08.2022 - Current
Customer Service Representative
Teleperformance
07.2020 - 03.2022
High School Diploma -
Ellison High School