Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Paige Woodbury

Kansas City,Missouri
Paige Woodbury

Summary

Dynamic and passionate IT Service Technician with a proven track record of exceeding expectations and consistently ranking among the top-tier performers in Customer Satisfaction and First Call Resolution. Recognized for fostering a culture of continuous development, I am deeply committed to empowering those around me through education and leadership. At Yellow Freight, my strong will and dedication have been instrumental in enhancing system functionality and efficiency. Combining my technical expertise with my relentless drive, I am dedicated to tackling complex challenges and fostering IT innovations that not only resolve immediate issues, but also anticipate future needs.

Overview

9
years of professional experience

Work History

Yellow Freight
Overland Park, KS

IT SERVICE DESK TECHNICIAN
01.2019 - Current

Job overview

  • At Yellow Freight, a large-scale logistics enterprise both nationally and abroad, I serve as a key IT technician, ensuring robust technological support to all levels of the organization
  • My comprehensive support repertoire includes Tier I and II troubleshooting, handling of Office 365 issues, Citrix problem-solving, and proficient support for Electronic Logging Devices (ELD)
  • My role transcends hierarchy, allowing me to effectively cater to the unique IT needs of diverse stakeholders, ranging from top-tier executives like Vice Presidents to frontline employees such as Linehaul Truck Drivers.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Maintained records, logs and lifecycle documentation of work requests.
  • Increased overall company performance through improved IT uptime and cost reductions.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.

Army National Guard MO
Kansas City, Missouri

Signal Support Systems Specialist
11.2016 - Current

Job overview

  • Assembled and tested components, wiring and systems, locating and correcting faults to optimize production results.
  • Installed and employed signal support systems and terminal devices for battlefield situations.
  • Identified issues and initiated troubleshooting methods for signal support services, including radio, wire and battlefield automated systems.
  • Maintained signal support systems and provided technical advice to commanders, staff and subordinates.
  • Created and wrote information services policies and procedures for supported organizations.
  • Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
  • Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.

ADOS RECRUITER, MO Army National Guard
Kansas City, MO

National Guard
01.2017 - 01.2019

Job overview

  • In my role as an ADOS Recruiter at the MO Army, I was at the forefront of talent acquisition, contributing directly to the organization's mission success
  • My duties were multi-faceted and included strategic planning, communication, and administrative management
  • I actively collaborated with recruitment teams to drive mission success
  • My key responsibilities extended from area canvassing and attending school lunches and events alongside recruiters, to spearheading social media outreach and managing reference referrals
  • I contributed to administrative functions pertaining to new recruits and played a crucial role in facilitating Recruit Sustainment Program (RSP) operations, notably in the procurement of uniforms for recruits
  • My tenure sharpened my skills in teamwork, communication, and organizational acumen, while enhancing my ability to connect with diverse individuals.

Veterinary Center of Liberty
Liberty, MO

Kennel Attendant
01.2015 - 01.2017

Job overview

  • At the Veterinary Center of Liberty, my primary responsibility was providing unparalleled care and attention to the animals entrusted to us
  • This included not only ensuring their day-to-day needs were met, but also creating a safe and nurturing environment that supported their overall wellbeing
  • I handled routine tasks such as feeding, grooming, exercise, and administering medication, along with monitoring animals for any signs of health issues or distress
  • Additionally, I maintained a clean and hygienic facility, effectively managing any risks that could potentially impact the animals' health
  • This role at the Veterinary Center of Liberty honed my animal care skills, reinforced my ability to manage multiple responsibilities simultaneously, and underscored the importance of compassion and dedication in a care-centered profession.

Education

Liberty North High School
Liberty

High School Diploma
05.2017

University Overview

I balanced academics with extracurricular involvement, including Volleyball and Trap Shooting. I graduated with an impressive, GPA: 3.7, distinction of earning 18 college credit hours. This well-rounded experience honed my leadership skills, team spirit, and commitment to academic excellence.

Skills

  • Problem-Solving in IT roles and complex issues
  • Customer Service and experience in customer-facing roles, demonstrating high customer satisfaction
  • Key collaborator and effective communicator
  • Efficient in time management
  • Adaptable and comfortable with change and able to adapt to new technologies, processes, or working methods
  • Knowledge of Networking Concepts: (TCP/IP, DNS, etc)
  • Proficient in Office 365 troubleshooting and support
  • Skilled in Citrix (Virtual Machine) maintenance
  • Experienced in Active Directory management
  • Competent in mainframe operations
  • Exceptional communication skills
  • Strong leadership and mentorship abilities
  • Information Security Basics and solid understanding in protecting company information and maintaining confidentiality
  • Call Center Operations
  • Problem-Solving

Timeline

IT SERVICE DESK TECHNICIAN

Yellow Freight
01.2019 - Current

National Guard

ADOS RECRUITER, MO Army National Guard
01.2017 - 01.2019

Signal Support Systems Specialist

Army National Guard MO
11.2016 - Current

Kennel Attendant

Veterinary Center of Liberty
01.2015 - 01.2017

Liberty North High School

High School Diploma
Paige Woodbury