Dynamic and passionate IT Service Technician with a proven track record of exceeding expectations and consistently ranking among the top-tier performers in Customer Satisfaction and First Call Resolution. Recognized for fostering a culture of continuous development, I am deeply committed to empowering those around me through education and leadership. At Yellow Freight, my strong will and dedication have been instrumental in enhancing system functionality and efficiency. Combining my technical expertise with my relentless drive, I am dedicated to tackling complex challenges and fostering IT innovations that not only resolve immediate issues, but also anticipate future needs.
I balanced academics with extracurricular involvement, including Volleyball and Trap Shooting. I graduated with an impressive, GPA: 3.7, distinction of earning 18 college credit hours. This well-rounded experience honed my leadership skills, team spirit, and commitment to academic excellence.