Paige Wright
Sterling Heights,MI
Summary
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
6
6
years of professional experience
Work History
Payroll Specialist and Security
A&H Security
Kalamazoo , MI
01.2010 - Current
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Served as backup for payroll supervisor to process open record requests.
- Family company
Sales Associate
Apple
Troy, Michigan
10.2021 - 03.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Sales Associate
LoveSac
Rochester Hills, Michigan
01.2021 - 06.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Tracked stock using company inventory management software.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Seasonal Service Experience
Nordstrom
Troy, MI
10.2020 - 01.2021
- Provided ongoing guest service.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
- Cross-trained and backed up other customer service managers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Front Desk Assistant
Wayne State University
Detroit , MI
08.2018 - 03.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Received, screened and routed incoming calls.
- Answered multi-line phone system and greeted callers enthusiastically.
Shift Lead
Cold Stone Creamery
Kalamazoo , MI
08.2016 - 03.2020
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Regulated pricing, inventory count and supply during shift hours.
Education
Bachelor of Science - Public Health
Wayne State University
Detroit, MI12.2023
High School Diploma -
Kalamazoo Central High School
Kalamazoo, MI06.2017
Skills
- Logical and Reasonable
- Critical Thinking
- Microsoft Office
- Timecard Management
- Staff Management
- Project planning and development
- Technical Support
- Advanced understanding of Google cloud
- Sales training
- Problem-solving skills
- Multi-tasking strength
- Cash register operation
Timeline
Sales Associate
Apple
10.2021 - 03.2022
Sales Associate
LoveSac
01.2021 - 06.2021
Seasonal Service Experience
Nordstrom
10.2020 - 01.2021
Front Desk Assistant
Wayne State University
08.2018 - 03.2020
Shift Lead
Cold Stone Creamery
08.2016 - 03.2020
Payroll Specialist and Security
A&H Security
01.2010 - Current
Bachelor of Science - Public Health
Wayne State University
High School Diploma -
Kalamazoo Central High School
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