Seafood, Packaging, Sustainable Solutions, Product Development
Paige E. Hess
Retail Sales Specialist
Brooklyn Park,MARYLAND
Summary
Highly experienced National Retail Account Manager known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
National Retail Account Sales Specialist
J.J. McDonnell & Co. Inc.
Elkridge, MD
10.2017 - Current
- Supported sales and reporting for large and medium-sized accounts, overseeing sales/product mix for 4 grocery chains, touching 59 stores directly.
- Conducted economic and demographic research and analysis to produce critical reports.
- Positioned global capabilities to expand market share.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Communicated well with broad range of professionals to promote product mix expansion.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Quoted prices, credit terms and other bid specifications.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Presented professional image consistent with company's brand values.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built diverse and consistent sales portfolio.
- Met existing customers to review current services and expand sales opportunities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
Perishable Department Leader
GIANT EAGLE, LLC
FREDERICK, MD
06.2010 - 10.2017
- Developed and implemented product-marketing strategies, including advertising campaigns or in store sales promotions to capitalize sales and business growth within 4 Perishable Departments.
- Develop and empower direct reports to grow within business
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
Restaurant Team Leader
PILOT TRAVEL CENTERS, LLC
HAGERSTOWN, MD
06.2007 - 06.2010
- Review and enter accurate weekly payroll of all team members
- Resolve customer complaints regarding sales and service
- Manage staff, preparing work schedules and assigning specific duties
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Developing 2 teams and direct reports by growing new or under used skills in them.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept register accurate through correct billing, payment processing and cash management practices.
Hospitality Team Member
WHITETAIL SKI RESORT
MERCERSBURG, PA
12.2007 - 03.2009
- Count money in cash drawers at beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Calculate total payments received during shift, and reconcile this with total sales at end of shift.
- Supervise others and provide job training for Hot Bar, Coffee Bar, Grill areas.
- Performed prep-work, stocking, inventory counts.
- Maintain good housekeeping in food service areas.
- Provided customer service for 500-1000+ guests per day.
Education
Associate of Applied Science - Marine Biology & Sustainable Aquaculture
Unity College of Maine
Unity, ME 11.2021 - Current
Some College (No Degree) -
HAGERSTOWN COMMUNITY COLLEGE
08.2009 - 01.2011
High School Diploma -
Clear Spring High School
Clear Spring, MD 08.2005 - 01.2009
Skills
Friendly, people oriented individual whom seeks to create best experiences for all clients
Have clear focus on customer success services; relationship building
Sales expertise
Microsoft applications proficiency
Merchandising
Team Building
Productivity maximization
Interests
Timeline
Associate of Applied Science - Marine Biology & Sustainable Aquaculture
Unity College of Maine
11.2021 - Current
National Retail Account Sales Specialist
J.J. McDonnell & Co. Inc.
10.2017 - Current
Perishable Department Leader
GIANT EAGLE, LLC
06.2010 - 10.2017
Some College (No Degree) -
HAGERSTOWN COMMUNITY COLLEGE
08.2009 - 01.2011
Hospitality Team Member
WHITETAIL SKI RESORT
12.2007 - 03.2009
Restaurant Team Leader
PILOT TRAVEL CENTERS, LLC
06.2007 - 06.2010
High School Diploma -
Clear Spring High School
08.2005 - 01.2009