Paige Sullivan
Cranford,New Jersey
Summary
Results-driven professional with experience at Verizon, excelling in data analysis and operational support. Proven ability to enhance customer service and recover significant revenue. Skilled in Microsoft Excel and effective communication, with a strong background in team leadership and cultural awareness from studying abroad in Rome.
Overview
3
3
years of professional experience
Work History
Wireline Network Operations Analyst II (VLDP)
Verizon
Matawan, New Jersey
02.2025 - Current
- Led a team of 18 unionized network construction technicians, specializing in cable splicing and line construction.
- Effectively executed the build of Verizon's fiber wireline network based on engineering blueprints provided to operational teams.
- Collaborated with wireline engineering and planning teams to efficiently cover workload, including emergency coverage for No Light tickets, which indicate a customer outage.
- Cleared roadblocks within construction jobs in order to clear 2000+ backlogged engineering work orders, bringing more customers into service, cleaning up total expenses, recovering $200,000+ in revenue.
Wireline Network Operations Analyst I (VLDP)
Verizon
Morristown, NJ
06.2024 - 02.2025
- Perform safety visits on installation and maintenance technicians as they install Verizon Fios while providing exceptional customer service for customers receiving installation services.
- Serve as operational support for regional Vice President to support New Jersey, Pennsylvania, and Delaware through data analysis and event planning and organization
- Decreased aged backlog of engineering service orders by nearly 2,000 jobs total, recovering $200,000+ of reimbursable revenue, overall increasing total number of customers in service
- Assist audio/video team with setup and production of live broadcasts viewed by 4,500+ employees
- Assist in production of a newsletter sent to current and alumni members of the Verizon Leadership Development Program to update on current and upcoming events and learning oppurtunities
Store Management Intern
Macy's Inc.
Toms River, NJ
06.2023 - 08.2023
- Served as an active manager to a team of 30+ colleagues
- Owned a family of business within private brand I.N.C and increased sales by $10,000 within the brand
- Engaged in merchandising activities by helping to redesign floor plans
- Completed modules to familiarize myself with the corporate side of the business
Education
Bachelor of Science - Major in Global Enterprise Management, Minor in Public Policy
University of Delaware
Newark, DE05.2024
Skills
- Effective communication and leadership
- Advanced knowledge of Microsoft Excel and G-Suite
- Intercultural knowledge and communication, attributed to semester abroad in Rome, Italy
- Construction blueprint interpretation and analysis
- Union leadership and work rules
Training
Verizon Installation and Maintenance Field Training
Verizon Line Construction Field Training
Verizon 5G and LTE Bootcamp
Timeline
Wireline Network Operations Analyst II (VLDP)
Verizon
02.2025 - Current
Wireline Network Operations Analyst I (VLDP)
Verizon
06.2024 - 02.2025
Store Management Intern
Macy's Inc.
06.2023 - 08.2023
Bachelor of Science - Major in Global Enterprise Management, Minor in Public Policy
University of Delaware