Paisley Dingle
Goose Creek,SC
Summary
Customer service professional with over a decade of experience enhancing client relations and optimizing systems in diverse settings. Skilled in managing documentation accuracy, ensuring compliance, and delivering exceptional service. Aiming to leverage skills in a challenging role that fosters growth and technological advancement.
Overview
9
9
years of professional experience
Work History
Passport Specialist
Department of State
North Charleston, South Carolina
09.2025 - 07.2026
- Provided expert instruction and support to management, acceptance agents, passport adjudicators, and public contact employees on passport fraud statutes and Departmental anti-fraud policy, enhancing understanding and adherence to regulations.
- Collaborated with passport specialists and the National Fraud Program Office to develop fraud prevention policies and programs.
- Updates, coordinates, and implements comprehensive region-wide passport fraud prevention program initiatives to protect the integrity of the U.S. passport.
- Assigns, reviews, and revises the work of passport specialists and other Agency/Center personnel, providing both administrative and technical oversight to ensure conformance with established objectives and standards.
- Leads and conducts reviews to detect systemic problems, recommends corrective actions, and coordinates proposed remedies with passport specialists and fraud program officers to develop and propose Directorate-wide consensus on solutions.
- Reviewed and processed passport applications for compliance with government regulations, ensuring accuracy and adherence to established guidelines.
- Conducted thorough reviews of documentation for accuracy and completeness in applications. for accuracy and completeness in applications.
- Maintained accurate records and updated databases to track application statuses effectively. and updated databases for tracking application statuses.
- Provided excellent customer service at all times by responding promptly to inquiries.
Customer Service Specialist
CGI FEDERAL
Charleston, SC
01.2024 - 09.2025
- Delivered exceptional customer service through effective communication and active listening.
- Resolved customer inquiries and issues using company guidelines and procedures.
- Cross-trained to perform duties in two different department: Mail Open and Mail Out.
- Engaged in continuous learning to stay updated on products, services, and policies offered.
- Generated informational request letters and emails that clearly conveyed requests for additional documentation or information for passport applicants.
- Executed file organization by sorting and categorizing applications for efficient retrieval. data Entry Applications into Odyssey database. Organizing applications into alphabetical order folders for easy access. When applications are requested, retrieving and transferring applications to desired departments.
- Crossed-trained to perform duties in two different department: Mail Open and Mail Out.
- Letters-generate Informational Request Letter (IRLS) and emails that clearly convey requests for additional documentation or information for passport applicants. Access Passport information forms to prepare Lookouts for the CLASS system as directed by the designated Passport Specialist.
- Files- data Entry Applications into Odyssey database, Organizing applications into alphabetical order folders for easy access. When applications are requested, retrieving and transferring applications to desired departments.
- Assist DOS Passport Specialist with Holds removal cases, pulling holds from files to be final action out for the cash department for applicants to receive their passports.
- Prepare correspondence for applications not issued.
- Deal with urgent requests by applicants, under the direction of Passport Specialist.
Medical Appointment Scheduler
Health Partners Management Group
North Charleston, SC
02.2023 - 12.2023
- Coordinated and scheduled appointments for primary, specialty, and subspecialty medical care, ensuring timely referrals to civilian facilities.
- Managed appointment schedules using government systems, including Composite Health Care Systems (CHCS), AHLTA, and MHS GENESIS, to optimize patient access.
- Validated patient eligibility through Defense Enrollment Eligibility Reporting System (DEERS), ensuring accurate appointment bookings and compliance with regulations.
- Registered new patients, including newborns, in the system, maintaining up-to-date and accurate patient logs.
- Utilized government computer system tools and standard protocols (e.g., detail codes, freezing slots, TRICARE online) to manage appointment slots, rescheduling, and cancellations.
Unit Secretary
The Village of Summerville
Summerville, SC
01.2020 - 01.2023
- Assisted nurses in processing documentation, maintaining accurate records, and ensuring compliance with healthcare standards.
- Supported nurses in processing documentation and maintaining accurate records to ensure compliance with healthcare standards.
- Ensured accuracy and timeliness of documentation while maintaining confidentiality of sensitive information.
- Created and maintained an uncluttered working environment, ensuring up-to-date and accurate patient files.
- Set up charts for new admissions and assisted with the tracking of census and other time-sensitive reports.
- Organized and created patient charts for new admissions to ensure accurate record-keeping. for new admissions and assisted with the tracking of census and other time-sensitive reports.
- Monitored the nurse call system for timely responses and handled burial permits.
- Managed ordering and inventory of medical supplies, reviewing billing for accuracy and maintaining proper supply levels.
Customer Service Representative / Titling & Licensing Specialist III
South Carolina Department of Motor Vehicles
North Charleston, SC
06.2017 - 01.2020
- Managed business customer needs, including licensing and insurance issues for banks, dealerships, and lienholders, ensuring compliance with DMV policies.
- Addressed licensing and insurance needs for banks, dealerships, and lienholders, ensuring compliance with DMV policies and enhancing service delivery.
- Verified and updated customer information, including address and name changes, and resolved issues related to vehicle titling, licensing, and registration.
- Verified and updated customer information, including address and name changes, while effectively resolving vehicle titling, licensing, and registration issues.
- Resolved customer inquiries and complaints through research and accurate record-keeping, ensuring customer satisfaction.
- Resolved customer inquiries and complaints through thorough research and precise record-keeping, contributing to high customer satisfaction.
- Managed daily cash, credit card, and check transactions, including vehicle sales tax computations, and reconciled reports.
- Maintained compliance with DMV policies and procedures, and performed routine maintenance on office equipment.
Education
High School Diploma -
Homeward Education Association
Sumter, SCTrident Technical College
North Charleston, SCSkills
- Fraud detection
- HIPAA Compliance
- Healthcare coordination
- Appointment coordination
- Insurance Verification
- Data Entry & Management
- Technology proficiency
- Problem Solving & Process Improvement
- Issue resolution
- Office administration
- Employee onboarding
- Verbal communication
- Data confidentiality
Timeline
Passport Specialist
Department of State
09.2025 - 07.2026
Customer Service Specialist
CGI FEDERAL
01.2024 - 09.2025
Medical Appointment Scheduler
Health Partners Management Group
02.2023 - 12.2023
Unit Secretary
The Village of Summerville
01.2020 - 01.2023
Customer Service Representative / Titling & Licensing Specialist III
South Carolina Department of Motor Vehicles
06.2017 - 01.2020
High School Diploma -
Homeward Education Association
Trident Technical College