Summary
Overview
Work History
Education
Skills
Certification
waxing and certified lash tech
Timeline
Generic

Paisley Griffin

Dayton,OH

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Envoy Airlines
01.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Wax Specialist

European Wax Center
02.2023 - 01.2024
  • Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
  • Developed strong client relationships through effective communication skills and empathetic listening during consultations.
  • Maintained clean and sanitary workspace.
  • Educated clients on proper aftercare procedures for optimal results and minimal discomfort.

Education

Trade - Cosmetology

Creative Images Institute of Cosmetology
Dayton, OH
01.2023

High School Diploma -

Dayton Early College Academy Inc
05.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Brazilian Bikini wax trained
  • Ingrown Hair Prevention
  • Hygiene and Cleanliness
  • Professionalism and Ethics
  • Anatomy knowledge
  • Appointment Scheduling

Certification

  • Licensed Cosmetologist - [Jan 2023]

waxing and certified lash tech

Still currently practicing full body waxing! newly certified in lash extensions.

Timeline

Customer Service Representative

Envoy Airlines
01.2024 - Current

Wax Specialist

European Wax Center
02.2023 - 01.2024

Trade - Cosmetology

Creative Images Institute of Cosmetology

High School Diploma -

Dayton Early College Academy Inc

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Paisley Griffin