Paisley Russell
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Generali Global Assistance
07.2023 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Customer Care Team Lead
Urban Air Trampoline And Adventure Park
02.2021 - 11.2022
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Created a positive work culture that fostered collaboration, teamwork, and open communication among team members.
- Provided constructive feedback to team members on their performance, encouraging continuous learning and development.
- Investigated and resolved accounting, service and delivery concerns.
- Managed supplier deliveries around client needs to increase client retention.
- Trained staff on operating procedures and company services.
Education
No Degree - Culinary Arts And Business Management
Jacksonville State University
Jacksonville, AL08.2026
High School Diploma -
Jess Lanier High School
Bessemer, AL05.2022
Skills
- Process Optimization
- International sales support
- Credit adjustments
- Data Entry
- Policies and Procedures Adherence
- Fourteen wpm Typing Speed
- Call Documentation
- Microsoft PowerPoint
- Multi-Line Phone Systems
- Quality Assurance Controls
- Microsoft Excel
- Call center experience
- Microsoft Office Suite
- Building rapport
- Call Metrics
- Understanding Customer Needs
Timeline
Customer Service Representative
Generali Global Assistance
07.2023 - Current
Customer Care Team Lead
Urban Air Trampoline And Adventure Park
02.2021 - 11.2022
No Degree - Culinary Arts And Business Management
Jacksonville State University
High School Diploma -
Jess Lanier High School
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