Paiton Bradford
Belleville,MI
Summary
Helpful service professional with a background in administrative support and person-centered care. Experienced in managing sensitive tasks like insurance policy reviews and death claims with care and accuracy. Combines technical skills in account management and troubleshooting with a strong background in legal compliance as a Michigan Notary Public. Dedicated to providing reliable, honest support to every client.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Expert Support Coordinator
Teladoc
05.2025 - 03.2026
- Accessed account information only after completing the full HIPAA verification process to ensure privacy.
- Updated member account records to maintain accurate and current information.
- Troubleshoot device issues and technical or communication errors, coordinating replacement devices when necessary.
- Processed member orders for refills and accessories upon request to ensure timely delivery.
- Scheduled member appointments as requested to help maintain consistent care and service.
Customer Service Representative
NTT Data
04.2022 - 04.2025
- Provided high-quality phone support to customers, focusing on building trust and offering helpful, person-centered care.
- Conducted policy reviews to explain
coverage details, benefits, and specific policy terms to customers. - Assisted with policy updates, including processing surrenders, changes, and loan requests.
- Handled financial transactions by drafting payments and accurately processing data to ensure records were correct.
- Processed death claims with sensitivity, helping beneficiaries navigate the process and ensuring all paperwork was completed correctly.
- Used policy illustration software to run and explain detailed coverage scenarios for customers.
Customer Service Representative
SelectQuote
06.2021 - 03.2022
- Completed outbound calls to clients while maintaining a polite and professional manner.
- Verified account details carefully to make sure all information was accurate and secure.
- Explained policy documents and insurance benefits to clients in clear, simple terms.
- Suggested additional coverage options such as life, dental, vision, and hearing plans to better meet client needs.
- Handled high call volumes effectively while staying focused on solving client problems and providing helpful service.
Education
Bachelor of Science - Human Services
Southern New Hampshire University
Hooksett, NHSkills
Michigan Notary Public
HIPAA & Privacy
Insurance & Claims
Account Management
Appointment Scheduling
Technical Troubleshooting
Order Processing
Software Skills
Phone Support
Compassion
Problem-Solving
Clear Communication
Certification
- CNP - Certified Notary Public
Timeline
Expert Support Coordinator
Teladoc
05.2025 - 03.2026
Customer Service Representative
NTT Data
04.2022 - 04.2025
Customer Service Representative
SelectQuote
06.2021 - 03.2022
Bachelor of Science - Human Services
Southern New Hampshire University