Paiton Huddleston
Morris
Summary
Provides customer service in a professional and detail oriented manner. Able to communicate with all levels of organization in person and over the phone. Complete tasks at hand, answer phone calls timely and trained in both retail and wholesale customer service. Quick to adapt to work responsibility and new processes.
Professional with strong background in customer support, ready to excel in this role. Proven ability to address customer needs effectively and maintain high satisfaction levels. Skilled in conflict resolution, communication, and problem-solving. Known for consistent collaboration and adaptability, ensuring team success and meeting changing demands.
Overview
15
15
years of professional experience
Work History
Customer Advisor
Gerber Collision
10.2024 - Current
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Documented customer interactions in internal database to maintain complete customer service history.
Parts Specialist
Bill Knight Collision
09.2019 - 10.2024
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
Retail/ wholesale
BMW of Tulsa
01.2015 - 09.2019
- Provide guidance to customers and troubleshoot service issues
- Process wholesale orders in a timely manner
- Multi-task with several wholesale sale orders
- Process payments with wholesale accounts
- Meet deadlines accordingly
- Answer multi-line phone
- Talk to customers in person
- Stock inventory
- Consult with technicians to solve troubleshooting problems
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Parts driver / counter parts and sales
O’reilly Auto Parts
01.2014 - 01.2015
- Deliver parts to wholesale accounts to know a timely manner
- Assist customers with automotive related problems
- Handle money
- Organize up coming sales through out the store
- Restock Inventory
- Arrange Plano grams for new sale promotions
- Sort and input delivery orders
Retail Sales
Vintage Stock
01.2010 - 01.2014
- Organize work environment
- Met deadlines in orderly fashion
- Key holding position
- Money handling
- Helped with hiring process
Education
High School Diploma -
Owasso high school
01.2012
General Business -
Tulsa community college
01.2014
Certification - Automotive
Tulsa Technology Center
01.2012
Skills
- Provides customer service in a professional and detail oriented manner
- Able to communicate with all levels of organization in person and over the phone
- Complete tasks at hand, answer phone calls timely and trained in both retail and wholesale customer service
- Quick to adapt to work responsibility and new processes
- Computer skills
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking Abilities
- Understanding customer needs
- Organizational skills
Timeline
Customer Advisor
Gerber Collision
10.2024 - Current
Parts Specialist
Bill Knight Collision
09.2019 - 10.2024
Retail/ wholesale
BMW of Tulsa
01.2015 - 09.2019
Parts driver / counter parts and sales
O’reilly Auto Parts
01.2014 - 01.2015
Retail Sales
Vintage Stock
01.2010 - 01.2014
General Business -
Tulsa community college
Certification - Automotive
Tulsa Technology Center
High School Diploma -
Owasso high school
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