Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pakeysha Thorn

Birmingham

Summary

Licensed Property and Casualty Adjuster in GA, AL, TX, LA and FL, with a strong commitment to providing efficient and empathetic claims service. Detail-oriented and people-focused Supervisor of Operations with over six years of experience leading teams, managing schedules, resolving high-pressure customer issues, and improving workflow processes. Proven ability to investigate issues, communicate clearly, and document procedures with accuracy. Eager to bring analytical thinking, leadership, and customer service strengths into a Property Claims Adjuster role. Skilled in software tools (Ecolane, timekeeping systems,xactanalysis), standard operating procedures, and managing complex logistics. Willing to relocate: Anywhere Authorized to work in the US for any employer Willing to relocate: Anywhere

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Supervisor

BJCTA
03.2022 - Current
  • Supervise a team of 40 operations staff, ensuring efficient and smooth daily operations
  • Trained and mentored new hires on company policies, procedures, and safety protocols
  • Developed and implemented standard operating procedures (SOPs) to improve operational efficiency
  • Monitored key performance indicators (KPIs) to identify areas for improvement and implement corrective actions

Commercial Driver

Max Transit- Birmingham Jefferson County Transit Authority
11.2020 - Current
  • As a BJCTA employee I transport passengers through Birmingham and surrounding areas
  • Performed pre-trip inspections to ensure the safety and functionality of the vehicle before each shift
  • Collaborated with dispatchers to plan routes that optimized efficiency and minimized travel time
  • Utilized GPS systems and maps to navigate unfamiliar routes efficiently
  • Participated in regular safety meetings and training sessions to stay updated on industry best practices
  • Maintained a high level of alertness and attention to detail while driving for long periods
  • Safely operated vehicles in various weather conditions, including rain, snow, fog, etc

School Bus Driver

Birmingham City Schools
08.2019 - 11.2020
  • Safely transported students to and from school, adhering to all traffic laws and safety regulations
  • Conducted pre-trip inspections of the bus to ensure it was in proper working condition before each route
  • Implemented discipline procedures when necessary to maintain a safe and respectful atmosphere on the bus
  • Responded promptly to emergencies or incidents during transportation, following appropriate protocols
  • Collaborated with school staff to address student behavior issues or concerns related to transportation

Assembly Line Worker

PSI Services LLC-Kamtek
11.2017 - 09.2019
  • Assemble car parts for Mercedes Benz
  • Operated assembly line machinery and equipment to assemble products according to specifications
  • Performed quality checks on finished products to ensure they meet company standards
  • Collaborated with team members to achieve daily production targets and maintain workflow efficiency
  • Identified and resolved any issues or malfunctions in the assembly line process, minimizing downtime
  • Trained new employees on assembly line procedures, ensuring smooth integration into the team
  • Closely monitored machine performance during operation, identifying potential issues before they caused delays

Certified Clinical Medical Assistant (CCMA) and Caregiver

Expect Care
11.2014 - 11.2017
  • Assisted physicians and nurses in patient examinations, procedures, and treatments
  • Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
  • Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
  • Performed basic laboratory tests including collecting specimens and conducting routine tests
  • Managed patient medical records by accurately documenting information in electronic health record systems
  • Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
  • Educated patients on medication instructions, post-treatment care, and preventive measures
  • Assisted with administrative tasks such as filing documents or processing paperwork
  • Responded quickly during emergencies or urgent situations within the clinic setting
  • Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
  • Maintained a clean and organized work area to ensure safety and efficiency in daily operations
  • Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
  • Scheduled appointments for patients, coordinating with other departments as needed

Education

Fortis College
Homewood, AL
10.2023

Skills

  • Time Management and Prioritization
  • Schedule Planning & Run Bidding
  • Licensed Property and Casualty Adjuster
  • Software Proficiency: Ecolane,Microsoft Office,Xactanalysis
  • SOP Development & Compliance
  • Team Supervision
  • Investigate Employee Injury Claims
  • Performance Evaluation
  • Strategic Task Delegation
  • Effective Team Leadership
  • Conflict Resolution

Certification

  • Property & Casualty Adjusters License June 2024 to February 2026
  • School Bus Endorsement
  • CCMA Certification

Timeline

Operations Supervisor

BJCTA
03.2022 - Current

Commercial Driver

Max Transit- Birmingham Jefferson County Transit Authority
11.2020 - Current

School Bus Driver

Birmingham City Schools
08.2019 - 11.2020

Assembly Line Worker

PSI Services LLC-Kamtek
11.2017 - 09.2019

Certified Clinical Medical Assistant (CCMA) and Caregiver

Expect Care
11.2014 - 11.2017

Fortis College

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Pakeysha Thorn