Summary
Overview
Work History
Skills
Languages
SUMMARY
Timeline
Generic

PAK KIN FONG

New York

Summary

Experienced quality control manager with over 10 years in the apparel and logistics industry. Skilled in quality control, packaging, shipping operations, and inventory management. Known for attention to detail, efficiency, and maintaining high standards in fast paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Cricket Wireless
Queens
07.2025 - Current
  • Assisted customers with inquiries and resolved issues effectively.
  • Processed orders and managed returns, ensuring customer satisfaction.
  • Collaborated with team members to improve service delivery processes.
  • Handled escalated complaints professionally and efficiently.
  • Educated customers about products and services to enhance their experience.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Shipping & Packaging Control Manager

Nepenthes America Inc.
Long Island City
04.2020 - 04.2025
  • Oversee all outgoing shipments to ensure accuracy and timely delivery
  • Coordinate logistics with shipping partners and maintain delivery records
  • Supervise packaging team to uphold company quality standards
  • Trained and mentored team members on best practices and procedures.

Quality Control Manager

Nepenthes America Inc.
Long Island City
02.2013 - 04.2025
  • Managed quality inspection processes for all incoming and outgoing apparel
  • Led fabric pulling and preparation for production teams
  • Maintained and updated quality tracking charts for internal reports
  • Collaborated with production to resolve quality issues promptly
  • Oversaw daily quality audits to ensure compliance with industry regulations.

Quality Control and Packaging

Fashion of Hanna
NYC
01.2001 - 01.2011
  • Led quality control for packaged garments, ensuring zero returns due defects.
  • Supervised packaging processes, improving efficiency

Skills

  • Quality Control & Inspection
  • Fabric Handling
  • Shipping & Logistics Coordination
  • Packaging Management
  • Chart/Record Updates
  • Ordering Trims
  • Team Leadership
  • Communication with Factory & Vendors

Languages

English
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Professional

SUMMARY

Experienced quality control manager with over 10 years in the apparel and logistics industry. Skilled in quality control, packaging, shipping operations, and inventory management. Known for attention to detail, efficiency, and maintaining high standards in fast-paced environments. Highly motivated to have a chance to work with your company, interested in learning new skills, and eager to take on new challenges.

Timeline

Customer Service Representative

Cricket Wireless
07.2025 - Current

Shipping & Packaging Control Manager

Nepenthes America Inc.
04.2020 - 04.2025

Quality Control Manager

Nepenthes America Inc.
02.2013 - 04.2025

Quality Control and Packaging

Fashion of Hanna
01.2001 - 01.2011

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PAK KIN FONG