Paline Vang
Saint Paul,MN
Summary
Reliable business professional with experience in a multitude of systems and applications required for cross-functionality within the 3M organization. Develops strategies, provides training, and mentors other CSR's to achieve overall team success. Problem solver that highly value creating a strong dynamic and positive workplace culture to align with organizational mission and values. Big picture focus with excellence in communicating goals and vision to succeed. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
9
9
years of professional experience
Work History
Customer Account Management Representative
3M
01.2018 - Current
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Coached team members in techniques necessary to complete job tasks.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Spearheaded process improvement projects, leading to significant time savings without compromising quality or accuracy of work completed.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Clerical Reentry Unit
Minnesota Department Of Corrections
12.2017 - 02.2018
- Collaborated with community partners for seamless service provision and increased success rates in client reintegration.
- Participated in strategic planning initiatives to guide future direction of reentry services in response to evolving community needs.
- Coordinated community resources and secured referrals.
Sales Support Coordinator
Mindware Toy Company
01.2015 - 09.2017
- Cultivated and maintained strong relationships with customers to ensure positive customer experience.
- Managed customer accounts, responding to inquiries and resolving customer service issues.
- Expedited order processing timeframes by liaising between internal departments such as shipping, finance, and production teams.
- Coordinated trade show participation, ensuring successful representation of company at industry events through careful planning and execution of logistics tasks.
Education
Bachelor of Arts - Social Work
The College of Saint Scholastica
Duluth, MN11.2019
Skills
- Systems and software expertise
- Process Analysis
- Training Development
- Process Improvement
- Team Management
- Customer Support
- Account Servicing
- Technical Troubleshooting
- Teamwork and Collaboration
Accomplishments
- Interim Team Lead for a team of 15 CSR members, for a period of five months.
- Collaborated with team of 12 members to develop and integrate data into the new USAC United Sharepoint Center project.
- Collaborated with SIBG leaders by gathering and presenting issues and inefficiencies surrounding Fall Protection deployment/interim stage impacting overall CSR day-today processes.
Additional Information
SME, USAC Service Automation Super User, 2021
Timeline
Customer Account Management Representative
3M
01.2018 - Current
Clerical Reentry Unit
Minnesota Department Of Corrections
12.2017 - 02.2018
Sales Support Coordinator
Mindware Toy Company
01.2015 - 09.2017
Bachelor of Arts - Social Work
The College of Saint Scholastica
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