Summary
Overview
Work History
Education
Skills
Timeline
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Pallvi Sood

San Jose,CA

Summary

Detail Oriented Professional with more than 13 years of IT Consulting experience with the Pharmaceutical & Healthcare Industry. Propelled by challenges and enthused by the end results

  • Expertise in creating business documentation, business process flows, use cases, acceptance criteria artifacts for different Business Stakeholder groups
  • Excellent skills in translating business requirements to technical specs Hand on experience in facilitating all the Scrum ceremonies .
  • Experience on Tableau Desktop to analyze and obtain insights into large data sets.
  • Designing and developing analytical reports from multiple data sources for the business leaders Worked on the development of Dashboard reports for the Key Performance Indicators for senior management.
  • Experience in Waterfall and Agile delivery methodologies
  • Good communication, interpersonal skills involving coordination with relevant stakeholders.

Overview

14
14
years of professional experience

Work History

Manager, Business Analysis

Cognizant Technologies Solutions, Client - Gilead
10.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Collaborated with stakeholders to identify business needs and data sources.

Sr. Business Analyst

Incedo Inc , Client - Genentech
02.2020 - 06.2021
  • Facilitated migration of Healthcare Data (Claims, Sales, Clinical Trials, Patient & Prescriber Data) from Legacy system to Enterprise Data Lake on AWS Cloud
  • Translated business requirements into technical specification documents for engineering & design teams so that deliverables are clearly defined
  • Created acceptance criteria for user stories to get buy-in from business users, product owners, and scrum team
  • Led a team of Business analysts in implementing and executing effective requirement gathering methodologies that aligned with client's best practices
  • Built out reports and dashboards using Tableau and Qlikview to provide real-time insights into product, marketing funnels, and business KPIs
  • Owned planning & scheduling of sprints and clearly articulated product vision to engineering resulting in high scrum velocity
  • Managed product backlog & efficiently re-prioritized backlog that enabled on-budget MVP release and incremental deliverables
  • Led requirement gathering & elicitation by facilitating Requirements Analysis Sessions (RAS) & Joint Application Design (JAD) with stakeholders & IT teams

Sr. Business Analyst

Sahi Softtech Inc, Client - Matrix Medical Network
09.2018 - 11.2019
  • Owned business development and met 98% of all feature deadlines by proactively identifying & mitigating any engineering roadblocks
  • Created feasibility criteria for expanding into new $2.4M market opportunity
  • Acted as liaison between Product, IT & Medical field team to understand patient journey and needs
  • Worked with product managers to perform cohort analysis that identified opportunity to boost yearly revenue by $740,000 by splitting screenings at 3 levels- Call Center, Technicians & RN's, Physicians & NP's
  • Analyzed customer requirements to determine features, scope and timelines through JAD sessions & interviews and translated them into functional specifications, use cases, user stories, workflow/process diagrams and data flow/ data model diagrams
  • Facilitated on-time and on-budget “go-live” of enterprise implementations for up to 12,000 users in span of 6 months
  • Clearly communicated progress and risks to upper management via engaging and artful presentations.

Sr. Associate Consultant

Infosys Ltd, Client - Aetna
06.2017 - 09.2018
  • Single point of contact for Aetna's Medicaid Enrollment & Eligibility domain
  • Collaborated with CMS, State Health Plan stakeholders and external vendors to ensure smooth transition of member level data considering business impact and cost analysis
  • Articulated project goals and scope, translated business needs into technical terms, prepared work breakdown structures in Excel, designed and executed qualitative and/or quantitative
  • Analysis to test and analyze hypothesis thus helping narrow down the problem and the solution
  • Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs by analyzing the data and effectively strategizing in regard to business goals and budgets
  • Collaborated with test/QA team to verify the solution is properly configured and extended to meet requirements
  • Developed the Requirement Analysis Documentation (RAD) and Requirement Traceability Matrices (RTM) for tracking purposes
  • IT Business Analysis

IT Business Analysis - Consultant

IQVIA , H&S, Prescient Healthcare Group & Nestle
10.2009 - 12.2015
  • Fostered more open communication between executive stakeholders, engineering, and marketing resulting in improvement in speed of feature development life-cycle by
  • 22% year over year
  • Analyzed business processes, organizational procedures & translated them into meaningful workflows
  • Gather requirements from the stakeholders using techniques like JAD sessions, Focus Groups, Survey Analysis, Document Analysis & Prototyping
  • Integrated CRM platform for end user to provide real time feedback
  • Mitigated risk factors through careful analysis of requirements definition & product planning for new feature

Education

MBA - Information Technology

Ottawa University
Phoenix, AZ
10.2020

Bachelor of Science - Biotechnology

Amity University
India
10.2009

Skills

    • Reporting Tools: Jira, RRC, AHA, RTC, Rally, Smart bear, Salesforce
    • Data Visualization: Tableau, Excel, Google Sheets, Qlikview
    • Programming: SQL
      • Product Analytics: Google Analytics
      • Soft Skills: MS Visio, Excel, Word, PowerPoint

Timeline

Manager, Business Analysis

Cognizant Technologies Solutions, Client - Gilead
10.2021 - Current

Sr. Business Analyst

Incedo Inc , Client - Genentech
02.2020 - 06.2021

Sr. Business Analyst

Sahi Softtech Inc, Client - Matrix Medical Network
09.2018 - 11.2019

Sr. Associate Consultant

Infosys Ltd, Client - Aetna
06.2017 - 09.2018

IT Business Analysis - Consultant

IQVIA , H&S, Prescient Healthcare Group & Nestle
10.2009 - 12.2015

MBA - Information Technology

Ottawa University

Bachelor of Science - Biotechnology

Amity University

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Pallvi Sood