Summary
Overview
Work History
Education
Skills
Timeline
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Palma Ernst

Palma Ernst

Waitress
Orwigsburg,PA

Summary

Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4

4

4
4
years of post-secondary education

Work History

Waitress at La Dolce Casa

Alfonso Picone
Tamaqua, PA
06.2004 - Current
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

•. Punctual and willing to stay after shift to make sure my work was complete.


•. Exceptional people skills.

Education

Psychology - Psychology

Kutztown University of Pennsylvania
Kutztown, PA
08.2004 - 12.2008

Skills

Menu memorization

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Timeline

Psychology - Psychology

Kutztown University of Pennsylvania
08.2004 - 12.2008

Waitress at La Dolce Casa

Alfonso Picone
06.2004 - Current
Palma ErnstWaitress