Palmer Lavelle
Mobile,AL
Summary
Reliable dispatcher with experience keeping delivery and customer service operations moving smoothly. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes, explaining details to customers and confirming arrival window date and time, choosing the cheapest option for fuel based on new fuel prices received daily.
Overview
3
3
years of professional experience
Work History
Dispatch Supervisor
Express Petro
Mobile, AL
05.2022 - 12.2024
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Implemented strategies for improved route optimization across all areas of operation.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Investigated and resolved customer and vendor issues to retain business.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Streamlined daily operational processes through the use of technology solutions such as computerized routing software programs .
- Answered customer requests with information about product availability, shipping information and status updates.
- Investigated customer inquiries regarding delivery status or delays.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Received or prepared work orders.
- Supervised the training of new hires in dispatching protocols and processes.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Monitored changes in delivery schedule and communicated changes to customers.
- Oversaw communications within assigned territories.
- Mentored, trained, and managed team, offering insight and direction and helped boost overall performance.
- Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed household errands and other essential duties.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed daily delivery and work schedules to maximize coverage.
- Dispatched drivers to meet daily delivery needs for company customers.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Established strong working relationships with external vendors to facilitate efficient delivery operations.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
UMS-Wright Preparatory School
Mobile, AL05-2022
Skills
- Route planning
- Logistics management
- Knowledgeable in Microsoft Word, Excel, PowerPoint, Teams, Gmail, Outlook, and Inatech Tracking Services- Motive/Geotab
- Dispatcher monitoring
- Transportation coordination
- Driver communication
- Dispatch software
- Time management
- Call handling
- Customer relations
- Adjusting routes
- Route navigation
- Decision-making
- Stress tolerance
- Team collaboration
- Active listening
- Problem-solving
- Multitasking and organization
- Attention to detail
- Verifying coverage
- Dispatch coordination
- Tracking systems
- Customer service
- Map reading
- Critical thinker
Timeline
Dispatch Supervisor
Express Petro
05.2022 - 12.2024
High School Diploma -
UMS-Wright Preparatory School