Palmer Scarpitti
Caps on the Water
ORLANDO,FL
2
years of professional experience
Through experiences key skills were developed in high-volume food service environments, including effective communication and time management. Currently seeking a job opportunity where leveraging strong organizational abilities and customer service expertise is valued. Focused on adapting these skills to drive success in any new role.
Work History
Food Runner
4 Months- Delivered food orders promptly to ensure guest satisfaction.
- Assisted servers by efficiently organizing and managing dining area supplies.
- Collaborated with kitchen staff to maintain communication during high-volume service.
- Maintained cleanliness and organization of workstations throughout shifts.
- Provided exceptional customer service, addressing guest inquiries and requests promptly.
- Trained new team members on food running procedures and best practices.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Shift Leader
1 Year 7 Months- Supervised daily operations to ensure optimal service quality and team performance.
- Trained and mentored new staff on customer service protocols and product knowledge.
- Managed inventory levels and assisted with stock replenishment to maintain product availability.
- Implemented operational efficiencies that improved workflow during peak hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Education
Associate of Science
Associate of Science
Skills
Quick learner
Teamwork and collaboration
Strong work ethic
Time management
Strong teamwork
Customer service
Effective multitasking
Sense of urgency
Accomplishments
- Was promoted within less than 6 months of working as a team member.
- 17 and youngest of the staff to be promoted.
Interests
Enjoy participating in lifting for overall physical and mental well-being.
Documenting and sharing travel experiences.
DIY and Home Improvement
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Hiking
Reading
Gym Workouts
Music
Timeline
Food Runner
Caps on the Water
04.2026 - 08.2026Read More
Shift Leader
Mayday Ice Cream
09.2024 - 04.2026Read More
Valencia College
Associate of Science
Read More
Florida Virtual School
Associate of Science
Read More