Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paloma Avila

West Valley City,UT

Summary

Dynamic Customer Service Representative with proven expertise at Wondoor Corporation in resolving complex customer inquiries and enhancing satisfaction. Skilled in data entry and payment processing, I leverage active listening and critical thinking to achieve effective solutions.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Wondoor Corporation
04.2022 - 02.2025
  • Resolved customers questions about our product
  • Handled calls finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for services, and company information.

Customer Service Representative

PrePass Safety Alliance
02.2019 - 02.2022
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Maintained records of customer information and transactions, ensuring accurate documentation and follow-up.
  • Obtained payments and resolve issues.
  • Received incoming information and entered into database system.

Billing and Collections Specialist

Foursight Capital
08.2017 - 10.2019
  • Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling outbound and inbound calls

Education

West High School
Salt Lake City, UT
06.2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Payment processing
  • Call center operations

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

Wondoor Corporation
04.2022 - 02.2025

Customer Service Representative

PrePass Safety Alliance
02.2019 - 02.2022

Billing and Collections Specialist

Foursight Capital
08.2017 - 10.2019

West High School
Paloma Avila