Paloma Dunkel
Lancaster
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Aika Bodnar - State Farm Insurance Agent
1801 Lititz Pike Ste. 2
10.2025 - 02.2026
- Assisted clients with policy inquiries and claims, ensuring timely resolution.
- Handled customer interactions through phone and email, maintaining professional communication.
- Collaborated with team members to improve service delivery and client satisfaction.
- Managed appointment scheduling for consultations, optimizing agent availability.
- Utilized ECRM software to track client interactions and follow-up activities effectively.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Associate
Sally Beauty Holdings Inc.
6255 College Dr. Suffolk Virginia
07.2017 - 05.2023
- Delivered exceptional customer service, ensuring positive shopping experiences and fostering customer loyalty.
- Assisted in product merchandising and inventory management to optimize store presentation and stock levels.
- Implemented promotional strategies that increased product visibility and boosted sales during peak seasons.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Salon Manager
Navy Exchange
Sasebo City Nagasaki-ken
03.2014 - 08.2016
- Managed daily salon operations to ensure high-quality service delivery.
- Analyzed sales reports to identify trends and optimize product offerings.
- Developed and implemented marketing strategies to increase client retention.
- Oversaw inventory management, ensuring product availability and cost efficiency.
- Maintained general appointment calendar and set shift schedules.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members
Education
Cosmetology License - Cosmetology
Empire Beauty School
Lancaster06-2014
High School Diploma -
Milton Hershey School
Hershey, PA06-2008
Skills
- Customer service
- Active listening
- Data entry
- Customer relations
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- ECRM software
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Representative
Aika Bodnar - State Farm Insurance Agent
10.2025 - 02.2026
Sales Associate
Sally Beauty Holdings Inc.
07.2017 - 05.2023
Salon Manager
Navy Exchange
03.2014 - 08.2016
Cosmetology License - Cosmetology
Empire Beauty School
High School Diploma -
Milton Hershey School