PALOUD KARL LOUNDOU
Manhattan,NY
Summary
Enthusiastic Store Team Member focuses on exceptional customer service by greeting customers, assisting with store inquiries and ringing purchases using POS system. Participates in proactive team efforts to achieve departmental and company goals. Works to deliver positive customer experiences in clean, well-maintained store.
Courteous Store Team Member delivers fast, friendly customer service to positively impact customer satisfaction, store profitability and organization's mission. Executes multiple tasks with superior organizational skills and detail orientation. Available to work flexible schedules, nights, weekends and holidays based on business needs.
Overview
1
1
year of professional experience
Work History
Store Team Member
Personal Employer
02.2022 - 03.2023
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor to meet safety and sanitation regulations.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Store Associate
Associate Store
10.2022 - 02.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
- Assisted in the preparation of seasonal promotions by setting up displays according to planograms provided by supervisors or corporate offices.
Education
Bachelor of Science - Mathematics ,.physics ,chimie ,SVT ,
Candidat Libre
Republic Of Congo07.2014
High School Diploma -
Collège De Ngamaba
Republic Of Congo07.2007
Skills
- Cleanliness and hygiene
- Workplace Safety
- Store maintenance
- Reliability and punctuality
- Goal-oriented mindset
- Stock replenishment
- Cash Handling Accuracy
- Loss prevention strategies
- Customer Engagement
- Brand representation
- Promotional support
French ,spanish and English
I express myself well in French because it is my native language. I express myself well in Spanish because I have a degree in Spanish and I studied this at the preparatory university. And English I am in a college where I continue with my English classes.
Languages
French
Native or Bilingual
Spanish
Full Professional
English
Professional Working
read the books
I like to read novels, storybooks and newspapers.
Timeline
Store Associate
Associate Store
10.2022 - 02.2023
Store Team Member
Personal Employer
02.2022 - 03.2023
Bachelor of Science - Mathematics ,.physics ,chimie ,SVT ,
Candidat Libre
High School Diploma -
Collège De Ngamaba
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