Palwasha Sheraz
Baltimore,MD
Summary
Dynamic manager with proven success at 7-Eleven, enhancing customer satisfaction and driving team performance through strategic planning and effective communication. Skilled in budget control and relationship building, I achieved significant cost savings and improved operational efficiency, fostering a culture of collaboration and innovation while consistently meeting departmental goals. Also, due to all these factors our store is getting
7-Now which is great achievement in a year.
Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in ownership role and become a part of 7-eleven franchise system.
Overview
1
1
year of professional experience
Work History
Manager
7-eleven
Baltimore, MD
11.2023 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Maintained professional, organized, and safe environment for employees and patrons.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Education
Bachelor Of Science - Chemistry
Punjab University
Pakistan 09.2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Goal setting
- Documentation and reporting
- Strategic planning
- Relationship building
- Cross-functional teamwork
- Project planning
- Staff development
- Sales techniques
- Sales management
- Performance evaluations
- Marketing
- Product management
- Budget control
- Business development
- Financial management
- Expectation setting
- Emergency response
- Expense tracking
- Clear communication
- Safety procedures
- Work prioritization
- Inventory management
- Vendor management
- Revenue management
- Teamwork and collaboration
- Computer skills
- Multitasking
- Organizational skills
- Hiring and training
- Scheduling and coordinating
- Problem-solving aptitude
- Active listening
- Schedule preparation
- Recruiting and interviewing
Languages
Urdu
Native or Bilingual
English
Professional Working
Timeline
Manager
7-eleven
11.2023 - Current
Bachelor Of Science - Chemistry
Punjab University