Pam Breeden

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.

• Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
• Handled billing information over phone.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
• Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
• Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
• Managed daily operations, ensuring smooth workflow and timely completion of tasks.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Managed budget implementations, employee evaluations, and contract details.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.