Pam Brown
Independence,MO
Summary
Seasoned Billing Representative adept at data entry, account updates, and quality reviews. Offering extensive background of success in and the motivation to make continuous positive contributions to team and company success.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Insurance and Billing Representative
Suncoast Endoscopy Of Sarasota
Sarasota, Florida
06.2022 - 04.2023
- Reviewed and processed customer invoices, credits, and payments accurately.
- Maintained detailed records of billing information in the company's database.
- Performed data entry to update customer accounts with payment details.
- Assisted customers with inquiries regarding their bills and payment options.
Receptionist (Part-time)
Adept Audiology
Sarasota, FL
08.2015 - 12.2018
- Handle all incoming calls for appointments and scheduling
- Input all patient information in system as well as scanning all information
- Order all office supplies and materials for the office
- Meet and greet all patients and check in to the system as well as work all charting and filing for the office.
Provider Relations Representative/Implementation
FMH
Overland Park, KS
10.2002 - 11.2011
- Contact Providers for information regarding tax forms
- Entered all Provider information on all new/changes to Providers
- All implementation of new business.
Manager of Appeals and Grievances
Blue Cross Blue Shield of KC
Kansas City, MO
01.2000 - 01.2002
- Managed Appeals for medical insurance denials and all problems related to claims that were disputed.
Customer Service Manager
Kaiser Permanente
Kansas City, MO
01.1998 - 01.2000
- Managed a team of 14 customer service representatives and call center for Kaiser
- This included payroll and time scheduling.
Claims Adjuster
GEHA
Independence, MO
01.1979 - 01.1986
- Processed medical claims
- Medicare, Medicaid, third party and work comp.
Education
High school or equivalent -
Van Horn High School
Kansas City, MO12.1969
Skills
- Medical terminology
- Call center managing
- Computer skills
- Accounting
- Supervising
- Medical claims processing
- Customer service
- Filing
- Microsoft Office
- Data Entry
- Medical Billing
- Managed Care
- Medical Office Experience
- Medical Coding
- Insurance Verification
- Quality Assurance
- HIPAA
- Time management
- Payment Processing
- Staff Management
- Medical Records Management
- Data entry expertise
- Customer relations skills
- Collections understanding
- Insurance Claims
Certification
BLS Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
Employee of the year, 10/01/92
Accomplishments
Employee of the year for outstanding work in NCQA Best Practices in October 1992
Timeline
Insurance and Billing Representative
Suncoast Endoscopy Of Sarasota
06.2022 - 04.2023
Receptionist (Part-time)
Adept Audiology
08.2015 - 12.2018
Provider Relations Representative/Implementation
FMH
10.2002 - 11.2011
Manager of Appeals and Grievances
Blue Cross Blue Shield of KC
01.2000 - 01.2002
Customer Service Manager
Kaiser Permanente
01.1998 - 01.2000
Claims Adjuster
GEHA
01.1979 - 01.1986
BLS Certification
High school or equivalent -
Van Horn High School
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