Pam Cassity
Draper,UT
Summary
Driven Office Manager and former Aetna team member, adept in multi-tasking and customer relations, significantly enhanced customer satisfaction through effective conflict management and performance improvement. Excelled in administrative support and employee training, fostering teamwork and collaboration without compromising confidentiality or service quality. Love working with people in general.
Overview
24
24
years of professional experience
Work History
Office Manager
Invicta Vox Studio
Draper, Utah
10.2019 - 03.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Cus. Ser. Rep to Trainer to Admin. Assistant
Aetna
Sandy, UT
06.2000 - 10.2016
- Increased customer and Provider satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
Associate of Science - Business
University of Utah
Salt Lake City, Ut06.1976
High School Diploma -
Provo High School
Provo, UT06.1973
Skills
- Multi-tasking ability
- Customer Relations
- Clear oral/written communication
- Administrative Support
- Relationship Building
- Conflict Management
- Employee Training
- Training and coaching
- Performance Improvement
- Teamwork and Collaboration
- Goal Setting
Years of experience in our church with youth
Worked with children in lower elementary grades for 30 plus years
Worked with young adults for 10 plus years
Timeline
Office Manager
Invicta Vox Studio
10.2019 - 03.2024
Cus. Ser. Rep to Trainer to Admin. Assistant
Aetna
06.2000 - 10.2016
Associate of Science - Business
University of Utah
High School Diploma -
Provo High School