Elyse Vincent
Fort Myers,FL
Summary
Results-driven Office Manager with a strong track record in optimizing daily operations and achieving business objectives. Proficient in documentation management and report preparation, ensuring accuracy and efficiency. Dedicated to providing exceptional service and building positive relationships within teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
TK Elevator
07.2022 - Current
- Support technicians and superintendents in field operations, enhancing service efficiency.
- Review and approve invoices for accuracy and compliance with financial standards.
- Assist with billable and nonbillable repairs
- Provide exceptional customer service by addressing client inquiries via phone and email.
- Coordinate scheduling of safety and office meetings for optimal participation.
- Implement efficient filing systems and organizational strategies to streamline office operations.
- Process new hire paperwork and managed all Branch HR functions for union and non-union employees.
- Create purchase orders and receive parts, and review weekly report of un-received invoices.
- Oversee office inventory activities by ordering, stocking and shipment receiving
- Complete service contract change requests
- Maintain branch fleet with accurate vehicle assignment, gas card, vehicle assignment, vehicle registration
New Installation/Modernization Coordinator
TK Elevator
10.2021 - 07.2022
- Enhanced operational efficiency through coordination of modernization and new installation projects
- Gathered and organized materials to support operations, including state permits, material purchase orders, elevator inspections, turnovers and final acceptances.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Create parts requisitions and manage all vendor invoicing and payments related to New Installation and Moderation line of business.
- Handled all new hire paperwork and initial safety training.
- Assisted with weekly payroll and data entry for field mechanics.
- Allocated monthly expenses in Oracle.
Senior Office Assistant
Pasco-Hernando State College
02.2021 - 10.2021
- Assisted students, faculty, and staff with inquiries regarding all admissions and student records policies and procedures.
- Responded to inquiry and document requests, and initiate any follow-up mailings.
- Processed student applications and all supporting documents required for admission.
- Processed all documents pertaining to student records.
- Initiated electronic requests for transcripts from other institutions and replies to requests for PHSC transcripts.
- Processed change of data, grade changes, and all accompanying documents.
- Assisted in production and distribution of diplomas and certificates of completion.
- Performed routine clerical work including data entry and mail.
ESE Paraprofessional
Hernando County School District
09.2020 - 01.2021
- Assist teacher by working with individuals or groups in the training of basic academic, social and physical skills necessary to care for individual needs.
- Instructed student activities to implement goals for remediation of deficiencies and drive student success.
- Supported teachers in managing classroom routines and maintaining consistent schedules while accommodating the unique needs of ESE students.
- Collaborated with multidisciplinary teams, including speech therapists, occupational therapists, and counselors to ensure a comprehensive approach to supporting each student's individual needs.
- Provided one-on-one support for students with disabilities, enabling them to reach their full potential in the classroom.
Bartender
Thunder Valley Casino Resort
04.2013 - 09.2020
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Worked under pressure amid distractions and interruptions in a fast-paced environment.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
Bachelor of Science - Criminal Justice
Virginia Commonwealth University
Richmond, VA05.2011
Bachelor of Arts - Homeland Security and Emergency Preparedness
Virginia Commonwealth University
Richmond, VA05.2011
Skills
- Office management and administration
- Organizational skills
- Customer service
- Multi-tasking ability
- Scheduling and calendar management
- Administrative support
- Data entry
- Typing speed 65 WPM
- Microsoft 365 and Google Sheets
- Business software proficiency (Oracle, Basware, SharePoint, Pronet, Service Sight, Power BI, KPA, Appian, Concur, Ariba)
Certification
- Certified Notary Public, Florida, valid through 2026
Timeline
Office Manager
TK Elevator
07.2022 - Current
New Installation/Modernization Coordinator
TK Elevator
10.2021 - 07.2022
Senior Office Assistant
Pasco-Hernando State College
02.2021 - 10.2021
ESE Paraprofessional
Hernando County School District
09.2020 - 01.2021
Bartender
Thunder Valley Casino Resort
04.2013 - 09.2020
Bachelor of Science - Criminal Justice
Virginia Commonwealth University
Bachelor of Arts - Homeland Security and Emergency Preparedness
Virginia Commonwealth University