Pam Egendorfer
Newbury Park,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Manager of Volunteer Services and PBX
Providence Cedars Sinai Tarzana Medical Center
04.2022 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched 1-Call system
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Service Excellence Leader
Providence Tarzana Medical Center
07.2008 - 04.2022
- Improved patient satisfaction by providing compassionate care, effectively communicating with patients and their families. Worked with other departments to learn Press Ganey, and how to improve their patient satisfaction scores.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Took on additional responsibility of the volunteer program in 2017. Re-structured and grew the program from less than 150 volunteers to 225.
Rehab Liaison
Encino Tarzana Regional Medical Center
08.1994 - 07.2008
- Enhanced patient recovery by assisting with individualized treatment plans and coordinating with multidisciplinary teams.
- Improved patient satisfaction by providing compassionate care, effectively communicating with patients and their families.
- Streamlined processes for efficient patient admissions, ensuring timely initiation of rehabilitation services.
- Collaborated with therapists to develop comprehensive rehab programs tailored to each patient''s specific needs and goals.
Education
Associate of Science - Physical Therapy Assistance
Pierce College
Woodland Hills, CA06.1983
Skills
- Operations Management
- Business Administration
- Performance Management
- Workforce Management
- Staff Development
Certification
- PTA License
- CPR certified
Timeline
Manager of Volunteer Services and PBX
Providence Cedars Sinai Tarzana Medical Center
04.2022 - Current
Service Excellence Leader
Providence Tarzana Medical Center
07.2008 - 04.2022
Rehab Liaison
Encino Tarzana Regional Medical Center
08.1994 - 07.2008
Associate of Science - Physical Therapy Assistance
Pierce College
- PTA License
- CPR certified
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