Pam Gibbons
Carolina Beach,NC
Summary
Detail-oriented leader with strong verbal and written communication skills. Demonstrated ability to build and foster relationships, utilizing independent decision-making skills and sound judgment to positively impact company success. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Owner & Groomer
Beach Dog Grooming
2020.06 - Current
- Built and operated successful pet grooming business with approximately 75 clients, many with multiple pets.
- Established long-term client relationships, increasing sales, while developing additional opportunities through networking and referrals.
- Achieved 95% customer satisfaction rate by delivering high quality personalized grooming services.
- Consulted with customers to assess needs and propose optimal solutions.
- Followed efficient process for bathing, brushing, and clipping to provide consistent quality.
Instructional Designer
TEKsystems
2014.08 - 2020.03
- Partnered with business leaders to assess learning needs for employees ranging from entry level to leadership positions.
- Contributed to development of comprehensive employee training courses.
- Applied adult learning principles to ensure optimal engagement levels among diverse groups of learners.
- Enhanced e-learning experience by designing interactive and engaging instructional materials.
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
Contractor
Self-Employed
2012.05 - 2014.08
- Designed and developed online and instructor-led training courses for Sylvan Learning and Maxim Healthcare Services.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Established long-term relationships with clients, resulting in increased repeat business.
Instructional Designer
Maxim Healthcare Services
2007.10 - 2012.05
- Developed custom training programs tailored to diverse learner populations in sales, recruiting, clinical, operations, support, and leadership.
- Collaborated with subject matter experts to ensure content accuracy and relevance, enhancing learner trust and engagement.
- Developed instructor-led training materials for blended learning environments.
- Enhanced e-learning experience by designing interactive and engaging instructional materials using Articulate Storyline.
- Evaluated course materials, identifying opportunities for enhancement or revision based on learner feedback.
- Incorporated best practices in instructional design using ADDIE methodology.
Manager of Professional Development
Maxim Healthcare Services
2006.01 - 2008.12
- Managed new employee orientation training process for more than 2000 employees each year.
- Hired, trained and managed 9 person team of instructional designers, trainers and support staff.
- Provided regular feedback and coaching to employees to foster continuous growth and improvement, working toward achieving their career goals.
- Collaborated with cross-functional teams to identify organizational skill gaps and create targeted development plans.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Implemented company's first online learning management system, making professional development opportunities easily accessible to employees across multiple locations.
Education
Skills
- Customer service
- Relationship Building
- Employee training and development
- Staff management
- Strong verbal and written communication
- Strategic Decision-Making
- Attention to detail
- Teamwork and Collaboration
- Work Planning and Prioritization
- Critical thinker, able to master new subjects quickly and efficiently
- Calm and professional under pressure
- Problem solving
- Proofreading and editing
- Proficient in Microsoft Office
- Adobe learning authoring tools
- Learning Management Systems
Timeline
Owner & Groomer
Beach Dog Grooming
2020.06 - Current
Instructional Designer
TEKsystems
2014.08 - 2020.03
Contractor
Self-Employed
2012.05 - 2014.08
Instructional Designer
Maxim Healthcare Services
2007.10 - 2012.05
Manager of Professional Development
Maxim Healthcare Services
2006.01 - 2008.12
References
References are available on request
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