Pamela Hensley
Louisville,KY
Summary
I have over 25 years of experience in the service industry, with a strong background as a professional bartender. For the past 17+ years, I’ve worked at Del Frisco’s Steakhouse, where I’ve built a loyal customer base by providing exceptional one-on-one service and creating positive guest experiences. I bring extensive knowledge of spirits, inventory management, and conflict resolution, along with a proven ability to operate and support all aspects of bar service. I’m known for being dependable, customer-focused, and committed to maintaining a positive and productive work environment.
Overview
35
35
years of professional experience
Work History
Bartender Shift Manager
Del Frisco's Steakhouse
09.2008 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Bartender Shift Manager
Patrick's Neighborhood Bar
08.2018 - 06.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Jarfi's Bistro & Catering
06.2003 - 09.2010
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
Jock's Sports Bar & Grill
08.1990 - 09.2005
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Education
High School Diploma -
Portland Christian
Louisville, KY05.1974
Skills
- Expertise in wine, liquor, and classic cocktails
- POS system operation and cash/credit handling
- Inventory control, supply ordering, and restocking
- Upselling strategies and sales-focused service
- Staff management and conflict resolution
- Responsible alcohol service and cleanliness standards
- Engaging, professional, and highly reliable presence
- Strong food and beverage service experience
Timeline
Bartender Shift Manager
Patrick's Neighborhood Bar
08.2018 - 06.2025
Bartender Shift Manager
Del Frisco's Steakhouse
09.2008 - Current
Bartender
Jarfi's Bistro & Catering
06.2003 - 09.2010
Bartender
Jock's Sports Bar & Grill
08.1990 - 09.2005
High School Diploma -
Portland Christian
Similar Profiles
Kirsten WesterfieldKirsten Westerfield
Lead Reservationist at Del Frisco's SteakhouseLead Reservationist at Del Frisco's Steakhouse
Gabriele TorresGabriele Torres
Server at Del Frisco's SteakhouseServer at Del Frisco's Steakhouse
Cade MartinCade Martin
Server at Del Frisco's SteakhouseServer at Del Frisco's Steakhouse
Maria GomezMaria Gomez
Lead Care Manager at Pair TeamLead Care Manager at Pair Team
Evelyn RobertsEvelyn Roberts
Human Resources at Driftboat ManagementHuman Resources at Driftboat Management