Summary
Overview
Work History
Education
Skills
Timeline
ViaQuest Presidents Award
Generic

Pam Medley

Bellefontaine

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

7
7
years of professional experience

Work History

Hospice Operations Manager

ViaQuest Hospice
05.2026 - Current

Facilitated onboarding and offboarding processes for employees, ensuring smooth transitions.

Managed comprehensive review and approval of company invoices to maintain financial accuracy.

Uploaded confidential files into EMR system to ensure secure and organized data management.

Managed multiple line phone system to ensure efficient communication and responsiveness.

Facilitated the ordering process for office and patient supplies to ensure operational efficiency.

Oversaw maintenance and allocation of company vehicles and gas cards to support transportation needs.

Developed and maintained comprehensive spreadsheets for Vice President of Hospice operations.

Structured and maintained digital file systems in SharePoint to enhance accessibility for hospice staff.

HOPE/HIS transfer to CMS website

Generated daily reports to monitor hospice operations and patient care metrics.

Administered payroll processing in Paycor as a backup to HR functions.

Coordinated lease management and insurance coverage to support effective hospice service delivery across multiple locations.

Operations Coordinator

ViaQuest Hospice
10.2025 - 05.2026

Administrative Assistant

ViaQuest Hospice
12.2019 - 10.2025

Education

High School Diploma -

Riverview High School
Warsaw, OH
05-1995

Skills

  • Problem-solving
  • Customer service
  • Decision-making
  • Planning and implementation
  • Staff training
  • Inventory management
  • Policies and procedures implementation
  • MS office
  • Maintaining compliance
  • Workflow optimization
  • Superb time management skills
  • Onboarding and orientation
  • Invoice processing
  • Contract management
  • HIPAA Compliance
  • Attention to detail
  • Organization
  • Prioritization and Time Management
  • Adaptability

Timeline

Hospice Operations Manager

ViaQuest Hospice
05.2026 - Current

Operations Coordinator

ViaQuest Hospice
10.2025 - 05.2026

Administrative Assistant

ViaQuest Hospice
12.2019 - 10.2025

High School Diploma -

Riverview High School

ViaQuest Presidents Award

Each year a few individuals are recognized at the company wide conference. These individuals stand out among their peers in showing the beliefs and values of the company.