Pam M Lindsey
Cullman
Summary
Healthcare with over 20 years in clinical operations and quality improvement. Skilled in multitasking, team building, management, education and training staff to drive patient satisfaction and compliance with regulatory standards.
Overview
14
14
years of professional experience
Work History
Regional Patient and Quality Experience Coordinato
LHC Group
Cullman, AL
04.2016 - Current
*Work with multiple agencies monitoring their Quality metrics. Assist with creation of plans to address any identified Opportunities of Improvement.
*Perform onsite visits to educate staff on current process and any changes in CMS guidelines.
*Perform in home visits to assess for ACH and HHCAHPS best practices.
Clinical Director
LHC Group
Cullman, AL
12.2011 - 04.2016
*Directed clinical operations, ensuring compliance with regulatory standards and best practices.
*Led multidisciplinary teams to improve patient care delivery and outcomes.
*Developed and implemented plans to enhance service quality and operational efficiency.
*Managed budget allocation and resource utilization for the agency
*Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
Education
Bachelor of Science -
Bachelor of Science - Nursing
University of Alabama At Birmingham
Birmingham, AL08-1997
Skills
*Multitasking and organization
*Customer service
*Discretion and confidentiality
*Relationship building
*Decision-making
*Work Planning and Prioritization
Timeline
Regional Patient and Quality Experience Coordinato
LHC Group
04.2016 - Current
Clinical Director
LHC Group
12.2011 - 04.2016
Bachelor of Science -
Bachelor of Science - Nursing
University of Alabama At Birmingham