Pam Nelson
Fort Worth,TX
Summary
Reliable and detail-oriented Customer Service and Environmental Services professional with extensive experience in healthcare, retail, and production environments. Proven leader promoted multiple times for performance, safety compliance, and team coordination. Committed to maintaining clean, safe, and customer-focused environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Lead Janitor
ABM Industries Inc.
Fort Worth, TX
01.2023 - 11.2024
- Supervised daily cleaning operations and special projects.
- Ensured tasks were completed on schedule and met quality standards.
- Maintained safety compliance across assigned areas.
Customer Service Associate
Walmart
Burleson, TX
05.2022 - 11.2024
- Assisted customers with product selection and inquiries.
- Maintained merchandise displays and organized inventory.
- Promoted to Team Lead within 2 months based on performance.
Housekeeper
Texas Health Hospital
Fort Worth, TX
02.2024 - 08.2024
- Maintained sanitary and safe patient care areas in compliance with hospital safety regulations.
- Followed strict infection control and cleaning protocols.
Assistant Cook / Van Driver
Kiddy City
South Holland, IL
01.2018 - 12.2022
- Safely transported preschool students.
- Assisted with meal preparation following food safety guidelines.
Environmental Aide
Assisted Living Facility
Mokena, IL
08.2019 - 11.2021
- Maintained cleanliness and sanitation of residential and common areas.
- Performed floor care, waste disposal, and room sanitation.
Assistant Housekeeper
South Suburban Council on Alcoholism and Substance Abuse
Hazel Crest, IL
01.2017 - 04.2019
- Maintained facility cleanliness in compliance with healthcare policies and procedures.
Package Handler
Amazon Fulfillment Services
Joliet, IL
09.2015 - 05.2016
- Processed, sorted, and distributed packages in a fast-paced warehouse environment.
- Consistently met productivity and quality targets.
Environmental Service Aide (Team Lead)
Sertoma Centre
Alsip, IL
08.2014 - 03.2015
- Performed facility sanitation duties in compliance with healthcare standards.
- Promoted to Team Lead within 3 weeks for strong performance.
Lead Housekeeper
Ingalls Hospital
Harvey, IL
01.2001 - 01.2009
- Promoted to Team Lead within 6 months.
- Supervised staff, enforced safety procedures, and managed supplies and budgets.
- Ensured compliance with healthcare sanitation standards.
Education
Human Services
Indiana Tech
Munster, IN01.2018
Skills
- Customer Service & Client Support
- Environmental & Janitorial Services
- Healthcare Facility Sanitation
- Team Leadership & Training
- Safety Compliance & OSHA Standards
- Floor Care & Equipment Operation
- Inventory & Stock Management
- Time Management & Organization
- Production & Quality Control
Certification
- Food Handler Certification
- Driver’s License
Timeline
Housekeeper
Texas Health Hospital
02.2024 - 08.2024
Lead Janitor
ABM Industries Inc.
01.2023 - 11.2024
Customer Service Associate
Walmart
05.2022 - 11.2024
Environmental Aide
Assisted Living Facility
08.2019 - 11.2021
Assistant Cook / Van Driver
Kiddy City
01.2018 - 12.2022
Assistant Housekeeper
South Suburban Council on Alcoholism and Substance Abuse
01.2017 - 04.2019
Package Handler
Amazon Fulfillment Services
09.2015 - 05.2016
Environmental Service Aide (Team Lead)
Sertoma Centre
08.2014 - 03.2015
Lead Housekeeper
Ingalls Hospital
01.2001 - 01.2009
Human Services
Indiana Tech