Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pam Nelson

Fort Worth,TX

Summary

Reliable and detail-oriented Customer Service and Environmental Services professional with extensive experience in healthcare, retail, and production environments. Proven leader promoted multiple times for performance, safety compliance, and team coordination. Committed to maintaining clean, safe, and customer-focused environments.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Lead Janitor

ABM Industries Inc.
Fort Worth, TX
01.2023 - 11.2024
  • Supervised daily cleaning operations and special projects.
  • Ensured tasks were completed on schedule and met quality standards.
  • Maintained safety compliance across assigned areas.

Customer Service Associate

Walmart
Burleson, TX
05.2022 - 11.2024
  • Assisted customers with product selection and inquiries.
  • Maintained merchandise displays and organized inventory.
  • Promoted to Team Lead within 2 months based on performance.

Housekeeper

Texas Health Hospital
Fort Worth, TX
02.2024 - 08.2024
  • Maintained sanitary and safe patient care areas in compliance with hospital safety regulations.
  • Followed strict infection control and cleaning protocols.

Assistant Cook / Van Driver

Kiddy City
South Holland, IL
01.2018 - 12.2022
  • Safely transported preschool students.
  • Assisted with meal preparation following food safety guidelines.

Environmental Aide

Assisted Living Facility
Mokena, IL
08.2019 - 11.2021
  • Maintained cleanliness and sanitation of residential and common areas.
  • Performed floor care, waste disposal, and room sanitation.

Assistant Housekeeper

South Suburban Council on Alcoholism and Substance Abuse
Hazel Crest, IL
01.2017 - 04.2019
  • Maintained facility cleanliness in compliance with healthcare policies and procedures.

Package Handler

Amazon Fulfillment Services
Joliet, IL
09.2015 - 05.2016
  • Processed, sorted, and distributed packages in a fast-paced warehouse environment.
  • Consistently met productivity and quality targets.

Environmental Service Aide (Team Lead)

Sertoma Centre
Alsip, IL
08.2014 - 03.2015
  • Performed facility sanitation duties in compliance with healthcare standards.
  • Promoted to Team Lead within 3 weeks for strong performance.

Lead Housekeeper

Ingalls Hospital
Harvey, IL
01.2001 - 01.2009
  • Promoted to Team Lead within 6 months.
  • Supervised staff, enforced safety procedures, and managed supplies and budgets.
  • Ensured compliance with healthcare sanitation standards.

Education

Human Services

Indiana Tech
Munster, IN
01.2018

Skills

  • Customer Service & Client Support
  • Environmental & Janitorial Services
  • Healthcare Facility Sanitation
  • Team Leadership & Training
  • Safety Compliance & OSHA Standards
  • Floor Care & Equipment Operation
  • Inventory & Stock Management
  • Time Management & Organization
  • Production & Quality Control

Certification

  • Food Handler Certification
  • Driver’s License

Timeline

Housekeeper

Texas Health Hospital
02.2024 - 08.2024

Lead Janitor

ABM Industries Inc.
01.2023 - 11.2024

Customer Service Associate

Walmart
05.2022 - 11.2024

Environmental Aide

Assisted Living Facility
08.2019 - 11.2021

Assistant Cook / Van Driver

Kiddy City
01.2018 - 12.2022

Assistant Housekeeper

South Suburban Council on Alcoholism and Substance Abuse
01.2017 - 04.2019

Package Handler

Amazon Fulfillment Services
09.2015 - 05.2016

Environmental Service Aide (Team Lead)

Sertoma Centre
08.2014 - 03.2015

Lead Housekeeper

Ingalls Hospital
01.2001 - 01.2009

Human Services

Indiana Tech
Pam Nelson