Pammela A. Perret
Information Technology Manager
Metairie,LA
Summary
Veteran Network Operations Manager adept at weathering unforeseen issues and unpredictable usage fluctuations. Masterful provider of both preventive measures and disaster recovery efforts. Eager to provide optimal performance during regular operations and immediate resumption of services following any unavoidable downtime.
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 30 years of progressive IT experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
11
11
years of post-secondary education
12
12
Years of military experience
Work History
Network Manager
Beyond Networks, Inc.
New Orleans, LA
05.2016 - Current
- Manages all Backup and Recovery solutions for over 50 clients
- Prepares yearly server plans which include: Server Lifecycle Information,
- Project Planning and Equipment purchases
- Performs quarterly Disaster Recovery Tests for various clients
- Monitors all client servers for operational performance
- Troubleshoots and provides solutions for all issues for client’s servers
- Assists in client workstation issues
- Manages all weekly data recovery tests on client’s backups.
Systems Manager
City of New Orleans, TEK Systems
New Orleans, LA
02.2015 - 04.2016
- Guided, directed, and provided managerial leadership for the Systems Team
- Interfaced with other business units to deliver highly effective solutions including creating and managing change requests
- Standardized all incident identification, tracking and reporting procedures
- Initiated preventive maintenance on the computer systems as well as a repaired system/environment issues
- Managed all System Projects and Changes.
Systems Administrator
Abacus Technology
New Orleans, LA
11.2014 - 04.2015
- Managed the MS Software Updates portion of SCCM 2012 for the enterprise environment
- Worked closely with the Security Team to provide remediation solutions for over 3000 end user PCs and servers
- Managed security remediations for servers and PCs using Tenable Security Center
- Supported 3 VMware 5.5 environments that were geographically separated, to ensure all were operating in a cohesive manner.
Operating Systems/Hardware Team Lead
Abacus Technology
New Orleans, LA
01.2011 - 07.2014
- Managed the OS/HW team in an enterprise environment
- Lead the SCCM 2012 Upgrade Project which included over 3,500 end clients and 13 distribution point servers
- Co-Lead VMware 5.1 Environment Installation in two locations, which included racking, connecting, configuring equipment and installing/configuring ESXi and VMware
- Co-Lead VMware 5.5 Upgrade in the Enterprise
- Created, tracked and reported on team projects
- Ensured all SOPs were current and aligned with industry best standards
- Managed the MS Software Updates portion of SCCM 2012 for the enterprise environment
- Worked closely with the Security Team by providing remediation solutions for over 3000 end user PCs and servers
- Managed security remediations for servers and PCs using Tenable Security Center
- Supported 3 VMware 5.5 environments that are geographically separated, ensuring all are operating in a cohesive manner
- Provided support for daily team activities.
Systems Administrator
Abacus Technology
New Orleans, LA
07.2008 - 01.2011
- Managed SCCM 2007 and WSUS for 650+ users; documented procedures, troubleshoot issues for 60+ MS Windows servers; supported 5 district servers which were geographically separated
- Remediated security vulnerabilities for local servers.
- Performed software installations and upgrades to Windows operating systems for servers.
- Attended meetings to deliver status reports to key stakeholders.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
Commications Specialist/Technician
Louisiana Air National Guard
Hammond, LA
01.1986 - 07.1998
- Specialized in tactical mobile communications, including TROPO Satelite and HF Radio transmission media.
- Supervised a 300-line tactical switch.
- Developed a Master Training Plan for the Systems Control Section, providing a new direction for the personnel training on the TSQ-111, an Air Force Mobile Technical Control Facility.
Education
Bachelor of Science - Computer Information Systems
Nicholls State University
Thibodaux, LA 01.1987 - 05.1998
Skills
SoftwareVMware 70, ESXi, Cisco UCS Manager, VCenter, Dell SANS HQ, MS SCCM 2012/2007, Tenable Security Center, Service Now, Windows Server 2019/2016/2012/2008/2003, [Window Desktop 10/11; Microsoft Office Applications (versions) I would also add your UNIX software etc from the earlier years of you career here]
Technical Analysis
Servers expertise
Infrastructure planning
Hardware knowledge
Program installations
System upgrades
Decision-Making
MS Office
Training and Development
Cultural Awareness
Multitasking Abilities
Dependable and Responsible
Active Listening
Flexible and Adaptable
G-Suite
Accomplishments
- Documented procedures for basic and complex tasks.
- Created Project Plans for various long term and short term projects.
- Developed Diaster Recovery procedures for over 50 clients.
- Achieved high security standards by completing Microsoft Updates with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised multiple teams of numerous staff members.
- VMware Certified Professional –Data Center Virtualization 2019,
- VMware Certified Professional 5 - 2014,
- CompTia A+ - 2004
Additional Information
- Security Clearance , Held Top Secret Security Clearance for twelve and a half years.
Timeline
Network Manager
Beyond Networks, Inc.
05.2016 - Current
Systems Manager
City of New Orleans, TEK Systems
02.2015 - 04.2016
Systems Administrator
Abacus Technology
11.2014 - 04.2015
Operating Systems/Hardware Team Lead
Abacus Technology
01.2011 - 07.2014
Systems Administrator
Abacus Technology
07.2008 - 01.2011
Bachelor of Science - Computer Information Systems
Nicholls State University
01.1987 - 05.1998
Commications Specialist/Technician
Louisiana Air National Guard
01.1986 - 07.1998