Rickey Starks
Mansfield,TX
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 14 Years of progressive IT experience.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Network Manager
Eikon Design & Print
04.2016 - 06.2023
- Secured and connected private networks at multiple sites across interstate corporate WAN.
- Managed re-platforming activities to convert desktop application to web-based application.
- Identified departmental needs and made suggestions regarding technical direction.
- Directed acquisition, installation and testing of network hardware.
Fiber Network Technician
Verizon
07.2006 - 03.2016
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Conducted site surveys to validate customer's infrastructure deliverables.
- Installed and configured new devices and system components.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Coordinated installation of new users and relocations of existing users.
Technical Support Representative
Verizon
10.2004 - 07.2006
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Assisted with updating technical support best practices for use by team.
- Promoted efficiency among departments with prompt resolution of system issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
Computer Clerk
Securities And Exchange Commission
04.2003 - 09.2004
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Used computer software to store and retrieve data.
- Processed documents and materials to disseminate information to appropriate parties.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Associate of Science - Telecommunications
DeVry University
Irving, TX 08.2000 - 05.2003
High School Diploma -
Humphrey High School
Humphrey, AR09.1997
Skills
- Router Installation and Optimization
- Requirements Definition
- Hardware Updating
- Bug Fixes
- Network Applications
- Hardware and Software Monitoring
- Network Device Monitoring
- LAN and WAN Control
- Network Infrastructure Support
- Wide Area Network (WAN)
- Network Hardware and Software Maintenance
Timeline
Network Manager
Eikon Design & Print
04.2016 - 06.2023
Fiber Network Technician
Verizon
07.2006 - 03.2016
Technical Support Representative
Verizon
10.2004 - 07.2006
Computer Clerk
Securities And Exchange Commission
04.2003 - 09.2004
Associate of Science - Telecommunications
DeVry University
08.2000 - 05.2003
High School Diploma -
Humphrey High School
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