Pam Smith
Peoria,IL
Summary
Experienced Customer Service Representative with over 30 years of experience in Banking, Call Center, and Loan Services. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
33
33
years of professional experience
Work History
Owner/Operator
Extremely Green Lawn Care
04.2015 - 01.2019
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Customer Service Loan Services
Citizens Equity Federal Credit Union
01.1982 - 03.2011
- Interviewed the customer on the phone and gathered information for the purpose of the loan.
- Reviewed and validated details of loan applications with the customer.
- Ran Credit Bureau's and based on the credit score and ability to repay, made the loan decision
Education
No Degree - Banking
Illinois Central College
East Peoria, IL05.2002
Skills
- Employee Motivation and Performance
- Leadership and People Development
- Thrive Under Pressure
- Sales Growth
Timeline
Owner/Operator
Extremely Green Lawn Care
04.2015 - 01.2019
Customer Service Loan Services
Citizens Equity Federal Credit Union
01.1982 - 03.2011
No Degree - Banking
Illinois Central College
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