Experienced customer service professional with 20+ years in flight operations and retail. Known for safety awareness, teamwork, time management, and calm problem-solving. Recognized with multiple service awards and consistent customer praise.
Work History
Sales Associate/Cashier
1 Year
Lowe's | 10.2025 - Current
Processed sales transactions accurately at point of sale and handled returns, exchanges, and payments.
Recommended products and services based on customer needs, project goals, and store inventory.
In the past 12 months I have worked here, I have been awarded twice the cashier of the month, received two awards for glowing customer letters and recently received the Allstar Award for customer service.
Para for Reading/English Teacher
2 Years 1 Month
Penn Manor Middle School | 09.2024 - Current
Assessed student writing and reading progress, providing targeted feedback to strengthen comprehension and composition skills.
Differentiated instruction to support diverse learners and improve classroom participation.
Flight Attendant
24 Years 8 Months
American Airlines | 05.2000 - 01.2025
Ensured cabin safety compliance with FAA regulations and emergency procedures during all flight phases.
Delivered attentive passenger service, addressing special requests and resolving concerns with professionalism.
Demonstrated emergency response protocols, including evacuation support, medical assistance, and incident reporting.